Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DINA VYKHOVANETS

Federal Way,WA

Summary

Highly motivated, driven for success with over 13 years of experience in various roles of financial institution industry. Effortlessly connect with customers to gain trust, understand needs and recommend optimal products and services to build and deepen client relationships. Ready to take on a new role and grow a successful career in a new environment.

Overview

13
13
years of professional experience

Work History

Loan Processor I

NFM Lending Inc
Lynnwood, WA
09.2021 - Current


  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Worked with customers in person and via phone to answer questions, process transactions and resolve issues.
  • Checked packages for appropriate documentation.
  • Maintained long-term relationships with customers to provide best-in-class customer service.

Small Business Banker

Bank of America
Federal Way, WA
03.2016 - 06.2021
  • Maintained and expended client relationships through consistent follow up, making in person- relationship review appointments, and introductory calls
  • Introduced clients to internal business partners to deepen relationships and deliver specialized solutions
  • Accurately opened new accounts by correctly compiling the customer's information and gather appropriate documentation
  • Helped customers understand available services and select bank product that will meet their financial goals
  • Assist client with complex loan applications such as commercial real estate or equipment finance, collect full financial package, keep close contact with underwriter and a client, deliver decision, close application by assessing clients with closing documentation.

Personal Banker

Wells Fargo
Vancouver, WA
11.2014 - 03.2016
  • Employed marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
  • Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
  • Tracked changing retail consumer and small business products to offer each customer optimized solutions
  • Helped customers understand available services and select best bank product, such as deposit account or lending options
  • Took HELOC applications, collected documentation required and walked client

Branch Service Officer

Westamerica Bank
Madera, CA
01.2009 - 10.2014
  • Engaged with customers to understand and resolve issues and answer product questions
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Used proven techniques to increase sales and promote high-value products
  • Assisted tellers with customer interactions, collecting documentations and processing transactions.

Education

High School Diploma -

Penn Foster High School

Skills

  • Excellent customer service
  • Multitasking / fast learner
  • Building and maintaining internal/external networking
  • Strong verbal and written communications
  • Critical thinking - problem solving
  • Time management

Accomplishments

Pinnacle Summit of 2019

Timeline

Loan Processor I

NFM Lending Inc
09.2021 - Current

Small Business Banker

Bank of America
03.2016 - 06.2021

Personal Banker

Wells Fargo
11.2014 - 03.2016

Branch Service Officer

Westamerica Bank
01.2009 - 10.2014

High School Diploma -

Penn Foster High School

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DINA VYKHOVANETS