Dina Gaines-Wilburn
Leasburg,MO
Summary
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Quality Assurance Monitor
PHARMA TECH INDUSTRIES
12.2013 - 12.2020
- Monitor production lines and formulation department
- Record data of products produced
- Follow GMP, GDP, SOP's governed by company and customers; following proper PPE
- Read and understand releases, batch/packaging records
- Minor/major inspection documentation
- Pre-line inspection and line clearance
- Correct raw material, codes, labels and other components
- AQL checks, Follow customer requirements (consumer elegance), weights
- Check match for accuracy, make sure packaging records are complete for final review
- Verify scales are calibrated
- Verify components are released by QA, bulks/components lots match batch records, verify components are present for Lot Run, verify components for damage
- Component inspection
- Understand test methods and specifications
- Understand COA, COC
- Improved product quality by conducting thorough inspections and implementing corrective actions.
- Reduced customer complaints by consistently monitoring manufacturing processes for compliance with quality standards.
- Enhanced team performance through regular feedback and coaching on quality assurance best practices.
- Developed comprehensive quality control procedures, resulting in fewer product defects and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for improvement and implement effective solutions for better product consistency.
- Conducted root cause analyses to pinpoint issues and drive continuous improvement efforts within the organization.
- Trained new staff members on company-specific quality requirements, ensuring a unified understanding of expectations across the team.
- Maintained detailed records of all quality checks, facilitating easy identification of trends or recurring issues for further investigation.
- Implemented process improvements that resulted in reduced waste and more efficient use of resources during production.
- Assisted in preparing for audits by gathering necessary documentation and coordinating internal reviews, ensuring successful outcomes from regulatory inspections.
- Kept up-to-date with industry best practices in quality management, adopting new methods as needed to maintain cutting-edge expertise within the field.
- Evaluated current systems for potential risks, recommending proactive measures to prevent future incidents related to product safety or quality concerns.
- Reviewed technical drawings and specifications to verify alignment with established tolerances, ensuring accurate production outputs that met client expectations.
- Participated in cross-functional process improvement initiatives, contributing valuable insights on quality considerations to drive overall organizational excellence.
- Addressed non-conformance issues, pausing production to correct errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Weighed products prior to shipment to confirm accuracy.
CUSTOMER SERVICE CLERK
WERDCC
01.2007 - 01.2013
- Responsible for submission of 'Caught In The Act' article in monthly newspaper
- Articles were based on individuals above and beyond behavior or act of kindness
- This was a voluntary position, performing this duty before or after work or on my free time or days off.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Promoted a culture of continuous improvement within the team by regularly sharing insights on best practices gleaned from individual experiences.
- Maximized opportunities for upselling additional products/services through active listening skills that identified specific client needs.
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Maintained and managed customer files and databases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
MVE Sewing Factory
WERDCC
01.2011 - 01.2012
- Operated multi-spool Serger sewing machine, performed quality control consisting of inspecting clothing for proper seams, flaws in fabric and making sure seams were sewn properly and neatly trimmed
- Worked in production line single needle and sleeve and collar insertion of T-shirts
- Worked in tool room managing tool check in/out, also kept inventory of tools, clothing tags and needles
- I maintained proper order if tools and kept tool room clean
- I also worked in graphic design i.e
- Screen printing in computer for transfer to garments.
- Improved production efficiency by streamlining sewing machine operations and implementing best practices.
- Reduced fabric waste by optimizing cutting patterns and implementing strict quality control measures.
- Increased overall productivity with effective time management strategies and prioritizing tasks.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment maintenance checks.
- Contributed to higher product quality by closely monitoring stitch accuracy, seam allowance, and alignment during the sewing process.
- Troubleshot machinery issues promptly, minimizing downtime and maintaining production schedules.
- Supported inventory management efforts by tracking fabric usage, reordering supplies when necessary, and maintaining accurate records of materials used per project.
- Implemented lean manufacturing techniques within the sewing department to reduce waste while increasing output capacity without sacrificing quality standards or employee satisfaction levels.
- Provided valuable feedback to management on sewing team''s needs, ensuring necessary resources and support were available for optimal work performance.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Property Porter/Clerk
WERDCC
01.2009 - 01.2012
- Received, distributed personal property of offenders
- Received vendor orders of offenders, scheduled appointments for property pick up of up to 2000 offenders
- Kept inventory of property by coordinating files alphabetically
- This was a highly secured environment and trusted by supervisors.
- Improved property management efficiency by implementing a comprehensive inventory tracking system.
- Provided exceptional customer service through prompt response to inquiries from potential tenants and current residents alike.
- Performed physical inventory counts and resolved discrepancies.
- Processed excess equipment for disposal and redistribution.
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
Institutional Activities Coordinator Clerk
WERDCC
01.2009 - 01.2011
- Scheduled numerous classes, prepared releases for those attentions classes, prepared certificates, program flyers using Microsoft word, Excel and Power Point
- I worked at book binding, preparing supply requests and orders as well as writing monthly reports
- Proficient with filing and assisted photographers
- I was responsible for record keeping as well as various duties as assigned.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Evaluated participant feedback to continuously improve programming quality and relevance.
- Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
- Implemented successful fundraising initiatives to support special events or outings for participants.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
- Increased awareness of available programs through targeted marketing campaigns within the community setting.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
- Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Organized fundraising events to support department and raise money for future activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Time Keeper
WERDCC
01.2008 - 01.2009
- Worked at Cosmotology School as the timekeeper and clerk keeping record of student hours, scheduling appointments, inventory of products.
- Improved time tracking accuracy by implementing a digital system for recording employee hours.
- Enhanced payroll efficiency with meticulous record-keeping and accurate timesheet submissions.
- Maintained up-to-date records of employee attendance, leave balances, and overtime accruals for accurate reporting purposes.
- Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.
- Maintained strict confidentiality regarding sensitive employee information, upholding organizational privacy standards and fostering a trusting work environment.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Generated reports to track employee time and attendance.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained confidentiality of employee records and payroll information.
Receiving Inspection Technician
Pharma Tech Industries
12.2020 - 12.2023
- Enhanced inspection efficiency by implementing advanced technological tools and equipment.
- Conducted thorough inspections for improved product quality and reduced manufacturing defects.
- Maintained detailed inspection records, ensuring proper documentation of all procedures and results.
- Collaborated with other technicians to streamline the inspection process and achieve consistent results.
- Identified areas for improvement, proactively addressing potential issues before they escalated.
- Assessed complex systems using specialized diagnostic tools, resulting in accurate assessments and prompt repairs.
- Reduced downtime by performing preventive maintenance checks on essential equipment regularly.
- Provided training for new hires, fostering a culture of continuous learning and professional growth within the team.
- Analyzed data from previous inspections to identify trends and areas requiring further attention or improvements.
- Worked closely with engineers to troubleshoot issues identified during inspections, ensuring timely resolutions.
- Supported quality assurance initiatives by conducting regular audits on completed work orders and projects.
- Managed inventory of required tools, equipment, and materials necessary for efficient operations within the department.
- Streamlined communication between departments by establishing clear channels for sharing information related to inspections.
- Participated in cross-functional teams tasked with developing innovative solutions to improve overall operational efficiency.
- Ensured compliance with industry standards and regulations through meticulous attention to detail during every inspection conducted.
- Adhered to strict timelines while managing multiple projects concurrently without compromising accuracy or quality of work delivered.
- Contributed valuable insights towards process improvements that led to increased cost savings within the organization.
- Fostered positive relationships with clients through professional conduct during onsite visits, leading to enhanced customer satisfaction.
- Kept testing instruments and apparatus in good working conditions.
- Rejected unacceptable items and recommended corrective actions.
- Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
- Completed receiving, in-process and final inspections on different manufactured components.
- Followed quality assurance policies and procedures to verify work of production team.
- Tested raw materials, packing components and product samples for regulatory compliance.
- Inspected various units using instruments and proper techniques for reliable results.
- Checked units for foreign objects, rattles and loose internal hardware with shakedown techniques.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Operated and maintained testing equipment.
- Sampled products to verify compliance with standards
- Assisted in developing inspection and testing protocols.
- Utilized quality control software to track and analyze product data.
- Provided technical support to production personnel.
- Investigated customer complaints to take necessary corrective actions.
- Weighed products prior to shipment to confirm accuracy.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Coordinated with systems partners to finalize designs and confirm requirements.
Warehouse Clerk
WERDCC
01.2005 - 01.2007
- Operated forklift, pallet jack(manual & electric), unloaded trucks, putting stock away
- I checked orders against purchase orders
- Assisted facility in inventory consisting of entering totals, issued stock, monthly, quarterly and annual inventory reports using Microsoft Excel
- Filled orders, kept stock organized, filing, cleaning and assisting in all duties requested and assigned.
- Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Contributed to loss prevention efforts by monitoring security cameras and reporting suspicious activity when necessary.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Continuously updated knowledge of industry best practices, attending relevant workshops and trainings as needed.
- Assisted in capacity planning efforts by providing valuable input on warehouse layout and storage optimization strategies.
- Conducted regular equipment maintenance checks, identifying potential issues early and preventing costly downtime.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Completed cycle counts and monthly inventory.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse up to safety and health regulations at all times.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Trained and developed warehouse staff on safety measures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Improved efficiency with quick and accurate loading of boxes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
General classes -
East Central College
Diploma -
St. Clair High School
01.1989
Skills
- Excellent communication skills, written and verbal Organized, self-starter, efficient, multitasks, readily assists other, willingness to learn new projects, eager to learn, quick to learn to tasks Proficient in Word, Excel, PowerPoint Copy machine, binding machine
- Technical Troubleshooting
- Blueprint Reading
- Hardness Testing
- Precision Measurement
- Leak Detection
- Pressure Testing
- Equipment Calibration
- Defect Identification
- Material Testing
- Dimensional Inspection
- Visual Inspection
- Quality Control Analysis
- Surface Inspection
- Optical Inspection
- Drawing Interpretation
- Color Comparison
- Grade Marking
- Materials Testing
- Product Testing
- Mathematical Calculation
- Rejected Materials Disposal
- Performance Monitoring
- Dimensional Measurement
- Defect Removal
- Equipment Operation
- Safety Education
- Product Inspection
- Inspection and Testing Reports
- Testing Data Documentation
- Product Tests
- Equipment Function Testing
- Sample Testing
- Good Manufacturing Practices
- Invoice Verification
- Quantity Verification
- Manufacturing Enhancement
- OSHA Compliance
- Sample Collection
- Reporting and Analysis
- Quality Control
- Attention to Detail
- Forklift Training
- Item Sorting
- Corrective Action Recommendations
- Packaging and Shipping Support
- Lean Six Sigma
- Documentation and Recordkeeping
- Shipment Computations
- Operations Monitoring
- Instrument Calibration
- Decision-Making
- Critical Thinking
- Raw Materials Inspection and Testing
- Presentation Skills
- Word Processing
- Computer-Aided Design
- Legal Requirements Interpretation
Timeline
Receiving Inspection Technician
Pharma Tech Industries
12.2020 - 12.2023
Quality Assurance Monitor
PHARMA TECH INDUSTRIES
12.2013 - 12.2020
MVE Sewing Factory
WERDCC
01.2011 - 01.2012
Property Porter/Clerk
WERDCC
01.2009 - 01.2012
Institutional Activities Coordinator Clerk
WERDCC
01.2009 - 01.2011
Time Keeper
WERDCC
01.2008 - 01.2009
CUSTOMER SERVICE CLERK
WERDCC
01.2007 - 01.2013
Warehouse Clerk
WERDCC
01.2005 - 01.2007
General classes -
East Central College
Diploma -
St. Clair High School
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