Dina Woods
Orlando
Summary
Dedicated Real Estate Assistant with extensive experience in project management and advanced communication skills, adept at managing documentation and organizational needs for a multi-agent team. Proven track record in efficiently tracking listings, coordinating contracts, and developing marketing materials, contributing to enhanced team performance and client satisfaction. Recognized for exceptional time management and problem-solving abilities, ensuring seamless operations in fast-paced environments. Committed to driving business growth through proactive lead coordination and client relationship management.
Overview
9
9
years of professional experience
Work History
Real Estate Office Manager
Sloane Realty
Sanford
04.2025 - Current
- Managed daily office operations to ensure smooth functionality.
- Coordinated client appointments and maintained scheduling for agents.
- Oversaw property listings and ensured accurate information on platforms.
- Trained new staff on office procedures and software systems.
- Organized marketing materials for property showings and open houses.
- Implemented filing systems to maintain organized client records.
- Assisted in preparing reports for management meetings and strategic planning.
- Communicated with vendors to arrange office supplies and maintenance services.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Prospected for new commercial and residential real estate deals.
- Managed and updated company physical filing systems and computer database.
- Ensured compliance with all applicable laws governing real estate transactions.
- Managed daily office operations and ensured smooth running of the real estate office.
- Performed data entry tasks into property management software programs; entered tenant information, payments received.
- Generated various financial documents such as profit and loss statements, budgets, using accounting software packages.
- Developed strong relationships with vendors to ensure best prices for products and services needed by the organization.
- Created marketing materials including brochures, flyers and newsletters to promote properties for sale or rent.
- Maintained accurate records of all documents related to real estate transactions such as contracts, leases.
- Supervised day-to-day activities of junior staff members; trained new employees on company policies and procedures.
- Answered phone calls from clients; provided them with required information about properties on offer or rental agreements.
Account Manager – Voluntary Benefits
EBG
08.2024 - 02.2025
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with internal teams.
- Developed account strategies to meet client needs and expectations.
- Facilitated regular communication between clients and service teams.
- Resolved client issues promptly to maintain high service standards.
- Tracked account performance metrics to identify improvement areas.
- Trained junior staff on account management processes and tools.
- Analyzed market trends to inform strategic decision-making for accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Sr. Account Manager
USI Insurance Services
01.2023 - 12.2023
- Facilitated large-scale plan reviews and open enrollment sessions.
- Ensured compliance with client documentation and plan communications.
Sr. Field Account Manager
United Healthcare
01.2018 - 12.2022
- Presented benefit programs to executive decision-makers.
- Organized wellness events and handled onboarding and support logistics.
- Handled complex client inquiries and resolved service issues promptly.
Account Executive
Strategik Partners
01.2017 - 12.2018
- Conducted strategic analysis of plan designs and contract performance.
- Recommended solutions based on client needs and regulatory guidelines.
Skills
- Client & Vendor Relations
- Document Management & Compliance
- Property & Lease Coordination
- Calendar & Task Management
- CRM Software
- Microsoft Office Suite
- Conflict Resolution
- Organizational & Time Management
- Contract Review
- Meeting Coordination
- CRM Platforms
- Property Management Tasks
- Strong Communication & Customer Service
- Empathetic & Client-Centered Approach
- High Attention to Detail
- Adaptable and Self-Motivated
- Able to Thrive in Fast-Paced Environments
- Contract negotiation
- Customer relationship management
- Customer relationships
- Schedule management
- Operations
- Reporting
- Customer service
- Coordinating paperwork
- Client acquisition
- Networking skills
- Persuasive negotiations
- Client meetings
- Management collaboration
- Sales negotiations
- Relationship building and management
- Strategic account planning
- Business process optimization
Education And Licenses
Licensed Real Estate Agent, Florida
Timeline
Real Estate Office Manager
Sloane Realty
04.2025 - Current
Account Manager – Voluntary Benefits
EBG
08.2024 - 02.2025
Sr. Account Manager
USI Insurance Services
01.2023 - 12.2023
Sr. Field Account Manager
United Healthcare
01.2018 - 12.2022
Account Executive
Strategik Partners
01.2017 - 12.2018
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