Dina Zavala
Ontario,USA
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Chino Hills Senior Living
Chino Hills, CA
06.2023 - Current
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Trained new staff on best practices in resident care techniques and protocols.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Hostess/Waitress
Hooters
Anaheim, CA
03.2019 - 03.2020
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Monitored dining area for cleanliness, addressing issues proactively to maintain ambiance.
- Implemented feedback collection processes to enhance service quality based on guest preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server/Cashier/Cook
Artist Pizzeria
West Covina
04.2018 - 03.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Student loan adviser
Direct Prep
Brea, CA
02.2017 - 04.2018
- Managed student loan inquiries, providing accurate information and guidance to borrowers.
- Developed and implemented process improvements to enhance customer service efficiency.
- Provided exceptional customer service, addressing borrower inquiries and concerns promptly and professionally.
- Improved student loan processing efficiency by streamlining application reviews and implementing best practices.
Cashier/Cook
Wingstop
Chino Hills
08.2016 - 02.2017
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Restocked and organized merchandise in front lanes.
- Assisted with inventory management, ensuring stock levels met demand.
- Monitored cash drawer for accuracy and reconciled discrepancies daily.
Hostess
Wang Cho Korean bbq
Chino Hills
01.2014 - 07.2016
- Greeted and seated guests, ensuring optimal dining experience and flow.
- Assisted in training new staff on customer service standards and operational procedures.
- Enhanced guest satisfaction through attentive service and prompt problem resolution.
- Supported management in developing promotional strategies to increase customer engagement.
- Completed daily side work and opening and closing duties without fail.
Education
CNA Certification - Certified Nursing Assistant
Prestige Career College
Pomona, CA12-2025
Diploma -
Ayala High School
Chino Hills, CA06-2015
Skills
- Time management
- Respectful and compassionate
- Dependable and responsible
- Multitasking and organization
- Problem-solving
- Team collaboration
Certification
- BLS Certification
- CPR Certification
- CNA - Certified Nurse Assistant
LANGUAGES
English
Timeline
Caregiver
Chino Hills Senior Living
06.2023 - Current
Hostess/Waitress
Hooters
03.2019 - 03.2020
Server/Cashier/Cook
Artist Pizzeria
04.2018 - 03.2019
Student loan adviser
Direct Prep
02.2017 - 04.2018
Cashier/Cook
Wingstop
08.2016 - 02.2017
Hostess
Wang Cho Korean bbq
01.2014 - 07.2016
CNA Certification - Certified Nursing Assistant
Prestige Career College
Diploma -
Ayala High School