Dina Zelaya
Carbondale,CO
Summary
Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
20
20
years of professional experience
Work History
Bookeeper
Aspen Landscaping Co.
Nantucket, MA
04.2014 - 12.2022
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Teachers Assistance
Elementary School
Nantucket, MA
11.2018 - 03.2019
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Provided one-on-one support for special needs students.
Director, Receptionist, Server
Sherburne Commons
Nantucket , MA
07.2007 - 03.2019
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Maintained personal hygiene and proper uniform appearance.
- Coordinated timely food delivery with kitchen and bar staff.
- Assisted in training new waitstaff to uphold restaurant standards.
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Medical Interpreter
Cottage Hospital
Nantucket, MA
06.2009 - 12.2017
- Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Helped facilitate culturally appropriate care for Spanish speaking populations.
- Provided translation assistance for legal documents or forms pertaining to medical treatments or procedures.
- Supported nursing staff by interpreting instructions given by physicians to Hispanic patients.
- Provided interpretation services in a variety of settings including hospitals, clinics, and doctor's offices.
Health Counselor
Family Planning
Nantucket, MA
06.2010 - 06.2015
- Developed treatment plans based on client needs, goals, objectives and preferences.
- Performed administrative tasks associated with caseloads including scheduling appointments, completing paperwork and collecting payments from insurance companies.
- Clinic intake and outtake
- medical histories and office duties
- assisted all nurse practitioner needs in exam rooms
- provided any labs ot tests that need to be sent off
- annual check ups, provide birth control methods
- prenatal care, adoption and abortion care
- std testing and care
- follow ups and medication for treatment
Customer Service Representative
Marine Home Center
Nantucket , MA
09.2002 - 06.2007
- Customer Service and Sales
- Run cash register
- Ordering merchandise and stocking
- organize & rearranging
- making displays
- inventory
Education
Occupational Proficiency Certification Phlebotomy - Phlebotomy
Colorado Mountain College
Glenwood Springs, CO08-2023
Occupational Proficiency Certification Nurse Aide - Nurse Aide
Colorado Mountain College
Glenwood Springs, CO12-2022
Medical Interpreter - Medical
University of Massachusetts
Boston, MA04-2009
High School Diploma -
Stratford Career Institute
Washington, DC05-2003
Skills
- Accounting
- Financial Recordkeeping
- Payroll Administration
- Quickbooks
- Accounts Receivable
- Bookkeeping
- [Language] Fluency
- Relationship Building
- Client Confidentiality
- Interpersonal Communication
- Ethical Codes Adherence
- Accurate Translation
- Clinical skills
- Patient Care
- Vital signs monitoring
- Basic Life Support
- Clinical Documentation
- Electronic Charting
- Counseling
- Office Administration
- Treatment Plans
- HIPAA
Timeline
Teachers Assistance
Elementary School
11.2018 - 03.2019
Bookeeper
Aspen Landscaping Co.
04.2014 - 12.2022
Health Counselor
Family Planning
06.2010 - 06.2015
Medical Interpreter
Cottage Hospital
06.2009 - 12.2017
Director, Receptionist, Server
Sherburne Commons
07.2007 - 03.2019
Customer Service Representative
Marine Home Center
09.2002 - 06.2007
Occupational Proficiency Certification Phlebotomy - Phlebotomy
Colorado Mountain College
Occupational Proficiency Certification Nurse Aide - Nurse Aide
Colorado Mountain College
Medical Interpreter - Medical
University of Massachusetts
High School Diploma -
Stratford Career Institute