Dinah Ahuren
Herndon,Virginia
Summary
Dynamic professional with experience as a Ramp Agent at ABM Aviation, excelling in problem-solving and customer service. Proven ability to manage high-stress situations while enhancing customer satisfaction. Skilled in aircraft marshalling and conflict resolution, consistently fostering loyalty and repeat business through empathetic communication and effective issue resolution.
Overview
9
9
years of professional experience
Work History
Ramp Agent
ABM Aviation
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Global Security Associates
08.2016 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
CERTIFICATION - COMMUNITY DEVELOPMENT
University Of Ghana
Accra09-1997
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Timeline
Ramp Agent
ABM Aviation
01.2023 - Current
Security Officer
Global Security Associates
08.2016 - 12.2021
CERTIFICATION - COMMUNITY DEVELOPMENT
University Of Ghana
Similar Profiles
Esteban Cruz InestrozaEsteban Cruz Inestroza
Cabin Cleaning Lead at ABM AviationCabin Cleaning Lead at ABM Aviation
Abenezer HussenAbenezer Hussen
Passenger Service Agent at ABM AviationPassenger Service Agent at ABM Aviation
Carlos ArceCarlos Arce
Web Solutions Specialist at NCUAWeb Solutions Specialist at NCUA