Equipped Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates financial tracking documents to keep projects on budget.
Hi, I’m
Dinah Anderson
Katy,TX
Summary
Overview
32
years of professional experience
Work History
Curtis 1000
Estimator/Order Processor/Customer Service
01.2005 - 01.2009
Job overview
- Receive and respond to quote requests from Customer Service and Sales
- Understand cost pricing structure, material cost, spoilage and make ready
- Acquire pricing from minimum of three suppliers / negotiate vendor cost
- Review, edit and enter average of 210 orders monthly into the data systems
- Verify sample, order specification, price, commission and assigned ship date
- Research and resolve missing/incorrect specifications on purchase orders
Prosperity Bank
Teller
01.2000 - 01.2005
Job overview
- Paying & receiving customer transactions, account research and balances
- Selling negotiable instruments / Safe deposit boxes
- Customer service, savings bonds, collection items, cash advance
- Balancing cash vault & ATM, Tax / Loan /Commercial Transactions
- Maintain all branch reports and cash balancing/Audit Preparations
Wells Fargo Bank & Co.
Lead Teller/Supervisor, Officer
07.1990 - 01.2000
Job overview
- Supervising motor bank tellers and training new employees/Scheduling/Audit preparations
- Design sales marketing material, assist and motivate employees in sales referring, sales tracking and reporting
- Reviewing motor bank daily documents and system approvals
- Customer service, researching and resolving customer problems
- Ordering vault currency and shipments, ordering and maintaining all motor bank working supplies, basic teller duties
Members Choice Credit Union
Operations Coordinator/Wire Transfer Specialist
01.2010 - 10.2022
Job overview
- Reported issues to higher management with great detail.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Monitored daily transaction activity closely to detect any suspicious or fraudulent activities, mitigating potential risks to the organization.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
- Developed a comprehensive understanding of various currencies used in international wire transfers which aided in executing error-free transactions.
- Processed legal documents including levy, garnishment and subpoenas.
- Processed account fraud items and collection items including foreign and domestic.
- Processed exception items and insufficient fund items.
Education
Sam Houston State University
Bachelor of Fine Arts from Radio/Television/Film
University Overview
Minor: General Studies, Public Relations and Promotions
Skills
- Ability to manage multiple tasks and projects
- Works effectively with other departments to achieve goals
- Quality assurance and control
- Risk Management
- Process Implementation
- Financial Administration
Timeline
Operations Coordinator/Wire Transfer Specialist
Members Choice Credit Union
01.2010 - 10.2022
Estimator/Order Processor/Customer Service
Curtis 1000
01.2005 - 01.2009
Teller
Prosperity Bank
01.2000 - 01.2005
Lead Teller/Supervisor, Officer
Wells Fargo Bank & Co.
07.1990 - 01.2000
Sam Houston State University
Bachelor of Fine Arts from Radio/Television/Film
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