Dinah Cross

• Developed repeat customers through excellent customer service and maintaining consistent follow-up communication.
• Optimized sales materials such as brochures and presentations, effectively communicating product value propositions to potential clients.
• Negotiated accounting software contracts to secure favorable terms for both the company and clients, ensuring long-term partnerships.
• Enhanced product knowledge with continuous research, resulting in improved sales presentations and demonstrations.

• Conduct online presentations through Teams and Zoom with doctors and practice administrators to provide RPM (Remote Patient Monitoring) and CCM (Chronic Care Mgt) programs through our platform
• Prospecting through cold calls, LinkedIn, and email sequences to grow our physician office sales and patients participating in the programs our nurse's support.
• Execute entire sales process from initial prospect call to completion of physician’s application, credentialing, customer service and overcoming objections.
• Update provider data in Hub Spot CRM and proprietary computer-based systems
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Weekly video conferencing to participate in weekly sales meetings and reviews
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

• Startup company that promotes online mental health therapy sessions
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Conduct online interviews through Zoom with mental health therapist and psychologists to provide therapy services online through our platform
• Prospecting through Indeed, ZipRecruiter, LinkedIn, cold calls and email to expand the number of therapists in our network in multiple states
• Execute entire sales process from interviews, completion of provider application and credentialing forms
• Updates provider data in Salesforce CRM and proprietary computer-based systems
• Utilizes video conferencing to participate in weekly sales meetings and reviews.

• Leads, manages, coaches and develops a high performing sales team of 8-13 reps.
• Develops incentive plans and contests monthly to motivate the sales team.
• Manages performance of team and sets daily and weekly cadence with reps via Zoom meeting.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Account Manager /Major Account Manager

• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Prospected and networked multi - property Tier 1 senior living companies.

Sales Advisor / Inside Sales Rep

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Answered customers' questions regarding products, prices, and availability.
• Managed lead base of over 1400 clients from initial contact thru sales completion. Provided direct communication updates to the partner communities on weekly basis.
• Managed friendly and professional customer interactions.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.

• Developed and executed creative follow up for clients specifically for individual needs of each community or family.
• Advanced sales through utilization of prospect case studies. Constant prospecting and marketing daily in territory.
• Develop partnerships with key physicians, hospitals, senior facilities, churches and any organization that works with the senior
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Adapted to ongoing changes in product and rates without losing momentum towards sales goals. Evaluated and modified weekly and monthly goals for outgoing sales calls and territory management.
• Efficiently closed sales through telecommunication as well as face to face appointments
• Responsible for customer service, cold calls, email marketing, attending events and website promotion.