Dinah Dunmon
Sugar Land,TX
Summary
Experienced Claim Technical Consultant seeking a position as a Claims Director to utilize my understanding of strategic planning, end-to-end project management, comprehensive analysis (including metrics), and team leadership. Notable for consistently meeting professional objectives. Strengths include strong communication abilities, problem-solving skills, to drive team success and deliver exceptional operational efficiency. Proven track record of delivering exceptional service quality.
Overview
30
30
years of professional experience
Work History
Technical Consultant
American Family Insurance Claim Services
01.2021 - Current
- Provide guidance and direction to Senior Managers, Managers, and Adjusters through a continuous process of involvement and claim file review on complex and high-dollar claims.
- Provide technical advice and guidance to customers on jurisdictional compliance.
- Complete strategic and operational audits at a strategic and functional level.
- Lead the Auto LOB Consultants in the planning, advertising, and implementation of our 2024 Training Initiative to address employee development on an ongoing basis, encourage relationship building, and strengthen the technical development of the claims organization for world class results.
- Collaborating with Product Sales, Underwriting, and Legal to address improvement opportunities as it relates to backdating new business applications, to reduce the more than $800,000 identified PAE.
Sr Risk Analyst, Complex Litigation Specialist, Sr Liability Specialist, Property Examiner, Adjuster
State Farm Insurance Company
01.1991 - 01.2018
- Investigated, analyzed, evaluated, and resolved complex and high-dollar claims and lawsuits for auto, property, and commercial lines for State Farm Insurance Company, its employees, and agents.
- Represented the Company in legal proceedings, including trials, mediations, and/or arbitrations, and promptly reported/recommended resolution strategies and action plans.
- Conducted training on Avoiding Bad Faith Litigation, and many other trainings as requested.
- Worked with other departments, including agency leadership, underwriting, operations, and technology, on improvement initiatives.
- Received accolades from management for superior client relations.
- Excelled in reducing inefficiencies to enhance operations.
- Chosen as a Change Ambassador responsible for informing others of Customer Driven Evolution initiatives.
Key Awards
Recognitions
- Lead the Consultant Corner training broadcast sessions, with an average attendance of 300 claims professionals.
- Collaborated and established relationships with Investigation, APD, Casualty/Injury, Subrogation, SIU, 1st Party Medical, Medical Review Services, Compliance, and Training to deliver a high quality-driven training platform.
- Joined with the Claim Operations Onboarding Team to use Consultant Corner content to prepare four (4) classes to add to their onboarding catalog.
- Award: Received a Spot Bonus of $1,000 in June 2024.
- Provided crucial analysis on commercial fire claim and attended mediation, resulting in a reduction in the Company's asset exposure from $5.6M to $1M.
- Led the Customer Retention Project, a business initiative for analyzing brand loyalty, customer engagement, and turning first-time customers into repeat customers.
- Explored customer retention strategies such as loyalty discounts, reward programs, multi-line discounts, and generational preferences and provided actionable items to Agency & Sales leadership.
Vice President Operations
Triple D Delivery and Courier Service
Houston, USA
01.2008 - 01.2013
- Company Overview: Hot shot delivery service company specializing in delivering oversized commercial valves, commercial insulation, and oil field equipment throughout Texas and Louisiana for large petroleum and insulation companies
- Annual revenues of $400,000-$540,000.
- As Vice President, I was responsible for vendor relations, account acquisitions, compliance, customer service, customer complaints, and oversight of payroll, tax compliance, and HR policies (hiring, training, and termination of employees).
- Managed 4 to 6 full-time employees and a vehicle fleet of 8-10 26' box and cargo vehicles and trailers.
Education
MBA - Management
Binghamton University
Binghamton, New YorkBBA - Business Marketing
Texas State University
San Marcos, TexasSkills
- Communication
- Problem Solving
- Resource Allocation
- Leadership
- Project Management
- Relationship Building
- Quality Improvement
Affiliations
- NAPW - National Association of Professional Women
- Binghamton University Alumni Association
- National Black MBA Association
Community
- United Way Volunteer
- Habitat for Humanity volunteer
- Susan B Komen Breast Cancer Foundation volunteer
- Friends of Sugar Land 95 Founding Member
Accomplishments
·
Timeline
Technical Consultant
American Family Insurance Claim Services
01.2021 - Current
Vice President Operations
Triple D Delivery and Courier Service
01.2008 - 01.2013
Sr Risk Analyst, Complex Litigation Specialist, Sr Liability Specialist, Property Examiner, Adjuster
State Farm Insurance Company
01.1991 - 01.2018
Key Awards
Recognitions
MBA - Management
Binghamton University
BBA - Business Marketing
Texas State University
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