Dinah Esparza
Glendora,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Provider/ DSP
Insight For Life
West Covina
03.2024 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Assistant Manager
Oreilly Auto Pats
Chino Hills, CA
03.2023 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Manager
FinishLine
Montclair, CA
01.2018 - 02.2022
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
Education
N/A - Criminal Justice
Rio Hondo College
Whittier, CAHigh School Diploma -
J M Hanks High School
El Paso, TX05.1997
Skills
- Sales Monitoring
- Product and Service Knowledge
- Employee Development
- Hiring and Training
- Team Leadership
- Work Planning and Prioritization
- Employee Coaching and Motivation
Certification
CPR Certification
DSP1
DSP2
Timeline
Care Provider/ DSP
Insight For Life
03.2024 - Current
Assistant Manager
Oreilly Auto Pats
03.2023 - Current
Manager
FinishLine
01.2018 - 02.2022
N/A - Criminal Justice
Rio Hondo College
High School Diploma -
J M Hanks High School
CPR Certification
DSP1
DSP2