DINAH GABRIEL

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Supervised operations staff and kept employees compliant with company policies and procedures.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Facilitated smooth collaboration between departments through clear communication channels.

• Conducted surveys and analyzed data to gather valuable insights into areas requiring improvement within the realm of patient relations management.
• Evaluated the effectiveness of various patient relations initiatives through ongoing performance tracking, using this information to guide future strategy development and resource allocation efforts.
• Managed patient feedback, implementing changes that led to increased satisfaction rates.
• Collaborated with hospital departments, improving coordination for seamless patient care.
• Assisted in the development of hospital policies related to patient rights, privacy, and confidentiality measures.
• Conducted regular team meetings, fostering open communication among staff members to address issues effectively as they arose.
• Implemented best practices in complaint management protocols, leading to more effective resolutions of issues raised by patients or their families.
• Created detailed reports summarizing key findings from investigations into complaints or incidents involving patients, ensuring swift corrective actions were taken.
• Provided ongoing education for staff members about current healthcare trends affecting patient relations management strategies.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.