Dinah Garcia
Avondale,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Guest Advocate,Fulfillment, General Merchandise
Target
Goodyear, AZ
12.2023 - Current
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Developed strong product knowledge so as to better serve customers' needs effectively.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Participated in seasonal buying processes, selecting popular items that aligned with current trends while considering budget limitations.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
Janitorial Specialist
Almas Ultimate Cleaning
Avondale, AZ
06.2020 - 01.2024
- Assisted in maintaining outdoor spaces by clearing walkways of debris, leaves, snow or ice as needed.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Increased efficiency with proper inventory management of cleaning supplies and equipment.
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
- Supervised supplies in inventory and submitted reorder requests.
- Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
- Enhanced workplace safety by promptly addressing spills and other potential hazards.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
Cashier, Cook, Certified Trainer
Raising Cane's Restaurants
Avondale, AZ
08.2021 - 11.2023
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Promoted a culture of continuous learning by regularly updating course content to align with industry best practices.
- Raised awareness of available training resources among employees, increasing participation in voluntary professional development opportunities.
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Babysitter
Family Members
Avondale, AZ
06.2019 - 02.2020
- Managed schedules for multiple children,while maintaining open communication with parents regarding scheduling needs.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst additional family members.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
Education
High School Diploma -
Cortez High School
Phoenix, AZ 08.2020 - 05.2021
Skills
Exceptional communication
Timeline
Guest Advocate,Fulfillment, General Merchandise
Target
12.2023 - Current
Cashier, Cook, Certified Trainer
Raising Cane's Restaurants
08.2021 - 11.2023
High School Diploma -
Cortez High School
08.2020 - 05.2021
Janitorial Specialist
Almas Ultimate Cleaning
06.2020 - 01.2024
Babysitter
Family Members
06.2019 - 02.2020