Dinah Paraan
Edison,NJ
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Cranford Dental Arts
01.2022 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Established team priorities, maintained schedules and monitored performance.
- Created, prepared, and delivered reports to various departments.
- Managed a full and productive schedule for 7 providers and 3 offices.
Front Desk Receptionist
Center for Oral and Maxillofacial Surgery
01.2020 - 12.2021
- Managed approximately 50 incoming calls, emails and faxes per day from patients, other providers and insurance companies.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
Dental Insurance Coordinator
Holistic Dental Center
06.2018 - 06.2020
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Verified insurance and communicated coverage to staff and patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing. Keeping outstanding balances below 3% consistently
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Dental Insurance Coordinator
LWS&S Family Dentistry
08.2005 - 11.2017
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Verified insurance and communicated coverage to staff and patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement. Keeping unpaid claims over 90 days below 5% consistently
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
Education
Vocational Degree - Medical Assisting
Tidewater Technical Institute
Chesapeake, VA2003
Skills
- Policy and procedure modification
- Oral and writing communication
- Revenue management
- Customer Service
- Effective Multitasking
- Spreadsheet tracking
- Documentation and control
- Workflow Coordination
Timeline
Front Office Manager
Cranford Dental Arts
01.2022 - Current
Front Desk Receptionist
Center for Oral and Maxillofacial Surgery
01.2020 - 12.2021
Dental Insurance Coordinator
Holistic Dental Center
06.2018 - 06.2020
Dental Insurance Coordinator
LWS&S Family Dentistry
08.2005 - 11.2017
Vocational Degree - Medical Assisting
Tidewater Technical Institute
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