DINAH PLAIR
Summerville,SC
Summary
To obtain a customer service position in a fast-paced environment where i can utilize my multi-tasking and conflict-resolution skills. to provide exceptional service to customers and contribute to the growth of the company.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Agent
Uhaul
Remote, SC
01.2025 - Current
- Mentor and coach team members to improve service delivery and communication.
- Evaluate agent performance and provide constructive feedback using contact center tools.
- Resolve escalated customer concerns through collaboration with management and other departments.
- Process payments, and provide service recommendations to enhance customer satisfaction.
Internship
Palmetto CAP
Charleston, SC
08.2025 - 11.2025
- Support clients in applying for rental and utility (light) assistance programs.
- Develop personalized action plans to address housing and financial needs.
- Guide clients through financial literacy classes to improve budgeting and money management skills.
- Conduct follow-up calls to confirm appointments and track progress on goals.
Customer Service Agent
Uhaul
Remote, SC
02.2022 - 01.2025
- Respond to customer inquiries via phone, email, chat, or in person.
- Evaluate customer service agent performance, and provide coaching opportunities.
- Respond to agent inquiries via chat and Microsoft Teams to support efficient issue resolution and collaboration.
- Collaborate with other departments to resolve complex issues and problems.
- Resolving complaints and problems efficiently and empathetically.
POS Associate
Kohl's
Charleston, SC
11.2020 - 01.2022
- Greeting customers as they enter the department store.
- Processing purchases accurately and efficiently at the point of sale.
- Maintaining a neat, organized register area.
- Manage carry-outs, hanger pickups, trash pickups, online orders, and other assistance needed.
- Support the preparation and taking of inventory and stockroom organization.
Receptionist Administrator
SBOCC
Charleston, SC
02.2018 - 07.2021
- Handled incoming calls and directed inquiries to the appropriate staff members
- Managed front desk operations while providing a warm and professional welcome to visitors
- Maintained accurate records and organized filing systems to ensure easy retrieval of information
- Created and updated Excel spreadsheets to manage mailing list communications and track online orders
POS Associate
Kohl's
Charleston, SC
10.2016 - 01.2018
- Greeting customers as they enter the department store.
- Processing purchases accurately and efficiently at the point of sale.
- Maintaining a neat, organized register area.
- Manage with carry-outs, hanger pickups, trash pick-ups, and other assistance needed.
- Support the preparation and taking of inventory and stockroom organization.
Retail Merchandiser
Crossmark, Inc.
Plano, TX
07.2013 - 10.2016
- Schedules tasks every week to meet execution objectives.
- Follow up on sales leads with store management.
- Communicates effectively with store personnel regarding tasks, sales activities, promotions, and sales plan objectives.
- Evaluate and report customers buying patterns.
- Accurately reports all completed retail tasks via the appropriate software on the day the work is performed.
Billing Coordinator
Phytest
Atlanta, Georgia
07.2010 - 03.2013
- Entered patient demographics and financial details accurately into the company database
- Reviewed and researched insurance payments to ensure proper documentation and resolution
- Scanned bulk patient demographic records into the online database for streamlined access
- Answered incoming phone calls, distributed mail to collector agents, and provided a welcoming environment for visitors
Data Entry Clerk
AHC Media
Atlanta, GA
05.2007 - 01.2009
- Accurately posted customer payments to individual accounts, ensuring precise financial tracking and record integrity.
- Processed 50–150 certification enrollment forms daily for nurses in continuing education programs, maintaining efficiency and accuracy.
- Entered and updated data in company databases to support reliable recordkeeping and streamlined information management.
Education
Human Services Associates Degree -
Trident Technical College
11.2025
Early Childhood Education -
Georgia Perimeter College
06.2002
Skills
- Great customer service
- Data Entry
- Clear Communication
- Detail oriented
- Microsoft programs
- Office Suite (Excel, PowerPoint, Outlook)
- Multitasking
Timeline
Internship
Palmetto CAP
08.2025 - 11.2025
Senior Customer Service Agent
Uhaul
01.2025 - Current
Customer Service Agent
Uhaul
02.2022 - 01.2025
POS Associate
Kohl's
11.2020 - 01.2022
Receptionist Administrator
SBOCC
02.2018 - 07.2021
POS Associate
Kohl's
10.2016 - 01.2018
Retail Merchandiser
Crossmark, Inc.
07.2013 - 10.2016
Billing Coordinator
Phytest
07.2010 - 03.2013
Data Entry Clerk
AHC Media
05.2007 - 01.2009
Human Services Associates Degree -
Trident Technical College
Early Childhood Education -
Georgia Perimeter College