Dinah Stephanie Stephens
St Petersburg,Florida
Summary
More than 25 years of business to business and sales support experience. Proven ability to meet or exceed all sales and customer service goals. I am able to develop, maintain, and strengthen business relationships with clients. I have the ability to exceed company metrics and expectations in each campaign given. I am recognized for exceptional problem-solving and analysis abilities. Pleasant personality, hardworking, and dedicated to customer satisfaction. Outstanding verbal and written communication skills. I am a team leader and motivator across the board. My objective is to work for a great company that offers growth, stability and opportunity with good pay.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Networx
Atlanta, GA
09.2022 - 12.2023
- Presented product features and advantages to potential customers during sales meetings.
- Conducted market research to identify potential new customers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system. My role included a variety of responsibilities, including: researching reviewing potential customers websites and social media and looking through prospects probes to identify potential interest in our service and products.
Benefit Specialist
Remx - Alight
10.2021 - 02.2022
- Responsible for and manages the employee benefits program within a company or organization
- As a benefits specialist, my job duties included designing and administering the program to ensure employee and company needs are met, as well as educating and assisting employees in benefits enrollment activities in the company program called smartBen and sentry
- This was a contractor position and was very busy open enrollment time.
Lease~EndSpecialist
Hyundai-Genesis-Kia-Motor,Capital-Finance
Atlanta, Georgia
09.2020 - 06.2021
- Responsible for assisting customers with their Lease End needs, I assisted customers to buy out their lease or get another lease with the dealership
- Along with handling any dealership complaints or misconducts with the customers
- In addition to Lease End Buyouts and complaints, I educate customers on new products, features and technology on the new cars that are coming out for the season
- Finally, I match the customer to the style of car that fits the customer profile with Kia, Genesis or Hyundai
- I refer up to 96 leads a month to the dealerships for leases.
Inside Sales Agent
TruGreen Lawn Care LLC
01.2013 - 03.2018
- Responsible for selling to new and existing customers for lawn and landscaping along with outside pesticides services
- Made outbound/inbound calls to discuss services with the intention of selling upgrades to current packages
- Assisted customers overcome the price matrix and bad experiences with the company
- I had to enter the customer and price into the database to generate a lead or sale
- I had to meet sales goals each week along with payment metrics
- I sold up to 1 million in lawn care products in a year.
Account Manager
Quill Division of Staples
11.2008 - 06.2011
- Managed daily production to exceed 50 outbound unique contacts per day to small to midsize companies
- Drove account acquisition through making quality contacts to qualified prospects
- Utilized selling strategy to sell the Quill Brand creating a long-term customer versus acquiring a one-time purchase
- Collected marketing intelligence and customer data as required
- Leveraged marketing dollars used throughout Quill to proactively sell Quill products.
Account Manager
Job News DBA United Multimedia Marketing
10.2007 - 09.2008
- This position emphasis is to obtain qualified jobseekers for local business through print and web products
- Set up face to face and phone appointments for new business to advertised ad sizes ranging from 1/16th to full page for the Central Florida division
- My task included setting up onsite job fairs for local employers to find qualified job seekers for open positions
- This position required a high quota and demanded a high level of performance
- It was a required territory that varied from week to week
- You are required to make at least 50-75 unique outbound calls a day, you have at least 10 to 20 contacts and pending contracts that will close by the end of the week
- Collecting credit card payments from customers with terms depending on credit status was required for each web or print product
- Obtained excellent results for my customer and exceeded the advertising expectation for the company
- I sold up to $12,000 in web and print advertising a week.
Senior Business Sales Consultant
Hancock Information Group DBA PRC
05.2005 - 09.2007
- Responsible for calling pre-qualified business to business opportunities for American Express for small businesses ranging from $2 million to $10 million dollars in revenue
- Performed a consultative approach in business to business dialogue
- Carried out application processing, utilizing a Thor system
- Identified the business prospect needs and positioning the product that fits the needs of each customer
- Worked closely with Sales Coach, Quality Control, Trainers and Practice Team departments to ensure accuracy and highest levels of service
- Provided sales, information, and service support for outside sales representatives for American Express Corporate Cards
- Maintained prospect list with a database and closed the sale
- Each month I obtained 25 to 30 new OPEN accounts for American Express
- I was consistently a top performer, top 3 in the company earning $5,000 or more a month in commission
- I received numerous top performer sales recognitions for the company and for my division along with commission dollars in bonuses.
Education
H.S. Diploma -
Gibbs High School
St Petersburg College -
St. Petersburg, Florida
Seminole State College -
Sanford Florida
Skills
- Business to business sales
- Sales support
- Customer service
- Business relationship management
- Problem-solving
- Analysis
- Verbal and written communication
- Team leadership
- Motivation
- Employee benefits program management
- Benefits administration
- Benefits enrollment
- Lease end assistance
- Complaint handling
- Product education
- Lead generation
- Inside sales
- Lawn care sales
- Account management
- Acquisitions management
- Marketing intelligence
- Appointment setting
- Territory management
- Outbound calls
- Contract negotiation
- Credit card payment collection
- Web and print advertising sales
- Business-to-business dialogue
- Application processing
- Consultative selling
- Prospect needs identification
- Database management
Affiliations
I am a Fine Artist and Local Singer
Accomplishments
- I have won over 8 Congressional Bill Art Award and numerous Awards and Art shows at Ruth Eckerd Hall with in my Art History.
Certification
- I am Certified in CPR and AE
Timeline
Account Manager
Networx
09.2022 - 12.2023
Benefit Specialist
Remx - Alight
10.2021 - 02.2022
Lease~EndSpecialist
Hyundai-Genesis-Kia-Motor,Capital-Finance
09.2020 - 06.2021
Inside Sales Agent
TruGreen Lawn Care LLC
01.2013 - 03.2018
Account Manager
Quill Division of Staples
11.2008 - 06.2011
Account Manager
Job News DBA United Multimedia Marketing
10.2007 - 09.2008
Senior Business Sales Consultant
Hancock Information Group DBA PRC
05.2005 - 09.2007
H.S. Diploma -
Gibbs High School
St Petersburg College -
St. Petersburg, Florida
Seminole State College -
Sanford Florida
Similar Profiles
Brenda Rodriguez RenteriaBrenda Rodriguez Renteria
Support Staff Member at NetworxSupport Staff Member at Networx
Kitricia RileyKitricia Riley
Onboarding Success Coach at NetworxOnboarding Success Coach at Networx
Siyabonga NdyokoSiyabonga Ndyoko
Channel Sales Manager at MetroFibre NetworxChannel Sales Manager at MetroFibre Networx