Dinah Stephanie Stephens

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Improved overall team productivity by implementing best practices in organization and time management.
• Developed customized account plans for clients to help them achieve their business goals.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Responsible for selling to new and existing customers for lawn and landscaping along
  with outside pesticides services
  • Made outbound/inbound calls to discuss services with the intention of selling upgrades to
  current packages

• Presented product features and advantages to potential customers during sales meetings.
• Conducted market research to identify potential new customers.
• Drafted proposals outlining services, costs, and benefits for prospective customers.
• Maintained accurate records of all customer interactions in the CRM system. My role included a variety of responsibilities, including: researching reviewing potential customers websites and social media and looking through prospects probes to identify potential interest in our service and products.

• Responsible for and manages the employee benefits program within a company or organization
• As a benefits specialist, my job duties included designing and administering the program to ensure employee and company needs are met, as well as educating and assisting employees in benefits enrollment activities in the company program called smartBen and sentry
• This was a contractor position and was very busy open enrollment time.

• Responsible for assisting customers with their Lease End needs, I assisted customers to buy out their lease or get another lease with the dealership
• Along with handling any dealership complaints or misconducts with the customers
• In addition to Lease End Buyouts and complaints, I educate customers on new products, features and technology on the new cars that are coming out for the season
• Finally, I match the customer to the style of car that fits the customer profile with Kia, Genesis or Hyundai
• I refer up to 96 leads a month to the dealerships for leases.

• Responsible for selling to new and existing customers for lawn and landscaping along with outside pesticides services
• Made outbound/inbound calls to discuss services with the intention of selling upgrades to current packages
• Assisted customers overcome the price matrix and bad experiences with the company
• I had to enter the customer and price into the database to generate a lead or sale
• I had to meet sales goals each week along with payment metrics
• I sold up to 1 million in lawn care products in a year.

• Managed daily production to exceed 50 outbound unique contacts per day to small to midsize companies
• Drove account acquisition through making quality contacts to qualified prospects
• Utilized selling strategy to sell the Quill Brand creating a long-term customer versus acquiring a one-time purchase
• Collected marketing intelligence and customer data as required
• Leveraged marketing dollars used throughout Quill to proactively sell Quill products.

• This position emphasis is to obtain qualified jobseekers for local business through print and web products
• Set up face to face and phone appointments for new business to advertised ad sizes ranging from 1/16th to full page for the Central Florida division
• My task included setting up onsite job fairs for local employers to find qualified job seekers for open positions
• This position required a high quota and demanded a high level of performance
• It was a required territory that varied from week to week
• You are required to make at least 50-75 unique outbound calls a day, you have at least 10 to 20 contacts and pending contracts that will close by the end of the week
• Collecting credit card payments from customers with terms depending on credit status was required for each web or print product
• Obtained excellent results for my customer and exceeded the advertising expectation for the company
• I sold up to $12,000 in web and print advertising a week.

- Accountable for engaging with pre-qualified business-to-business opportunities for American Express, specifically targeting small enterprises with annual revenues between $2 million and $10 million.
- Employed a consultative approach during business dialogues to foster meaningful connections.
- Managed application processing through the utilization of the Thor system.
- Assessed the needs of prospective clients and strategically positioned products that aligned with those requirements.
- Collaborated effectively with the Sales Coach, Quality Control, Trainers, and Practice Team departments to ensure precision and deliver exemplary service.
- Provided comprehensive sales, information, and service support to outside sales representatives responsible for American Express Corporate Cards.
- Maintained an organized prospect list within a database and successfully closed sales transactions.
- Consistently acquired 25 to 30 new OPEN accounts for American Express on a monthly basis.
- Recognized as a leading performer, consistently ranking among the top three within the organization and generating commissions exceeding $5,000 per month.
- Received numerous accolades for outstanding sales performance, both at the company level and within my division, in addition to earning substantial commission bonuses.