Human Resources Leader known for strategic leadership and results-driven approach. Proven track record in talent management, employee relations, and policy implementation. Reliable team player with strong adaptability and communication skills.
Overview
11
11
years of professional experience
Work History
Regional Human Resources Director
ArchCare
01.2022 - 01.2024
Provided Business Partner operational support to Care Members and Leadership at multiple ArchCare Programs
Managed Care Member (employee) Engagement, Leadership Development, Workforce Accountability, and achievement of overall organizational goals
Fostered relationships with department leadership and provided counsel and guidance on issues related to Care Member Experience and Department goals and objectives, while ensuring program compliance with regulatory agencies (ex: Department of Health, OSHA etc.)
Constructively interacted with 1199 Union representation and Care Members regarding labor relations including grievance hearings and monthly Labor Management meetings
Trained and managed Human Resources Assistants and Coordinators, ensuring the proper management of FMLA and disability documents, incident reports and Workers Compensation reporting to the insurance carrier
Posted and managed internal and external postings via iCIMS ATS while filling internal union positions adhering to the 1199 Union collective bargaining agreement
Conducted New Care Member Orientation for all new employees
Director of Human Resources
R.A.I.N. Total Care, Inc.
01.2020 - 01.2022
Functioned as the Chief Human Resources Officer reporting directly to the President and CEO
Managed the Human Resources function from the Executive Office for R.A.I.N
Total Care, Inc., R.A.I.N
Home Attendant Services, Inc., and R.A.I.N
Inc
Including 13 Older Adult Centers, Senior Options, One Stop Services for the Elderly and Multi Services
Developed and enforced core HR policies for all entities while ensuring proper execution
Managed a team of Human Resources Professionals while ensuring companywide multisite employee satisfaction
Consulted with union representatives regarding employee grievances, disciplinary actions, and labor negotiations
Responsible for recruitment, selection and confirmation of senior management positions while overseeing the recruitment process for all vacancies
Provided guidance to leadership regarding employee relations matters
Provided employees with required forms for benefit enrollment, FMLA, Workers Compensation and Disability
Monitored the implementation of government labor policies while completing mandated NYSDOL surveys
Ensured employee welfare and professional development
HR Business Partner
Affinity Health Plan
01.2018 - 01.2020
Trusted adviser to Executive leaders in multiple departments including but not limited to: Information Technology, Pharmacy, Quality, Appeals & Grievances, Community Engagement, Compliance and Provider Relations
Collaborated with management and provided guidance regarding employee relations, disciplinary actions, and terminations
Assisted employees with benefits administration as well as enrollments into health, dental, vision, LTD, STD, FSA, and other benefit plans
Responsible for full cycle recruitment for non-exempt to executive level positions
Conducted Stay and Exit Interviews to incorporate employee feedback and increase retention
Participated in Reduction in Force proceedings
Managed talent acquisition process via AquireTM and ADP Workforce Now
Human Resources Recruiter (Contract)
CenterLight Health System
01.2017 - 01.2018
Responsible for full cycle recruitment of all Clinical and Non-Clinical staff for one of the largest Managed Care Organizations in the State of New York
Managed high-volume recruitment while providing quality service to both internal and external customers
Sourced candidates by utilizing various recruitment methods including internet job boards, LinkedIn Recruiter, open houses, and professional network
Adhered to 1199 and NYSNA Union contracts for posting positions, hiring talent and internal transfers
Partnered with hiring managers to determine hiring needs, job duties, qualifications, and necessary skills
Collaborated with Marketing and outside advertising vendors to create targeted hiring campaigns
Provided training, guidance and leadership to HR Generalist, HR Specialist and HR Assistant
Planned and conducted recruitment events to assist with filling current vacancies while expanding the candidate pool for future requisitions
Onboarded New Hires using Lawson while ensuring accuracy for payroll processing
Conducted monthly New Hire Orientation for all new employees
Managed talent acquisition process via iCIMS ATS
Recruitment Manager
Centers Plan for Healthy Living
01.2013 - 01.2017
Head of Recruitment for the fastest growing MLTC in New York City
Hired and managed a team four talent acquisition professionals leading to a decrease in use of outside agencies
Increased headcount of company from 70 to nearly 1000 employees in three years
Filled positions with top notch candidates (Registered Nurses, Social Workers, Finance, IT, Marketing, Administrative Support)
Implemented hiring campaigns to assist with creating Flushing, New York office resulting in 80% of nursing staff who spoke Chinese dialects to manage growing population of Chinese speaking members
Increased department productivity resulting in hiring approximately 50 new employees monthly
Developed key relationships with non-profit agencies resulting in the hiring of 75 nurses in three months
Created salary grades and provided recommendations to hiring managers to meet departmental staffing needs
Administered the Employee Referral Program and ensured bonus payments
Negotiated rates and approved all agency staffing agreements
Conducted exit interviews, implemented procedures to improve employee retention
Provided coaching and counseling to managers regarding employee relations concerns
Lead project for reviewing and selecting the first applicant tracking system for the Company
Managed talent acquisition process via iCIMS ATS
Education
Bachelor of Arts Degree - Sociology-Personnel and Human Relations Concentration