Summary
Overview
Work History
Education
Skills
Timeline
Generic

DINA L. CLARK

Conover,North Carolina

Summary

TRANSPORTATION / LOGISTICS OPERATIONS MANAGEMENT: Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

17
17
years of professional experience

Work History

DRIVER/Operations Manager

SHORTHAUL EXPRESS/ FORWARD AIR INC & CEVA Logistic
Columbus, Ohio
10.2019 - Current
  • Contract Power Seat: Safely move freight from terminal to terminal
  • Also maintain accurate records of deliveries and pick-ups & all service work completed on the tractor
  • Managing loads of over 40 trucks to ensure the revenue is profitable
  • Professionally operate tractor-trailers and freight across 48 states, primarily transporting international and domestic air freight
  • Plan travel routes in accordance with applicable traffic and transportation laws, regulations, standards, and guidelines
  • Ensure timely delivery of all goods while preserving quality and integrity of the freight
  • Inspect vehicle before and after trips, logging and reporting any mechanical problems
  • Detect and eliminate safety hazards during travel
  • Fielding calls from drivers when owner is away, to ensure smooth operation and productivity is maximized at all Times.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Administrative Assistant

Lily Transportation
Needham, MA
10.2015 - 08.2018
  • Provide support to general manager while managing calendar appointments and meetings
  • Prepare signs and banners for recruitment of new drivers, networking to find prospective drivers, and once hired, onboarding drivers and acclimating them to company
  • Also prepare and distribute printouts for quarterly driver meetings.
  • Executed record filing system to improve document organization and management.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Created PowerPoint presentations for business development purposes.

Warehouse Manager

MCCREARY MODERN INC
Newton, North Carolina
09.2011 - 09.2015
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Kept corporate departments and customers updated on critical shipments.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Conducted research to address shipping errors and packaging mistakes.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Integrated warehouse operations with existing and new business processes.

Owner/Manager

!st Class Auto Transport
Harmony, NC
04.2005 - 02.2012
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Accounts payable and receivable
  • Maintaining DOT compliance records for FMCSA
  • Procurement of loads and dispatching them to drivers
  • Ensuring on-time, safe arrival of all vehicles to destination
  • Providing good customer service
  • Recruiting and hiring drivers and ensuring that they maintain highest possible safety record.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Education

Certificate - Truck Driving

Catawba Valley Community College
Hickory, NC
03.1991

Certificate -

Wilkes Community College
12.1990

Bachelor of Science - Logistics And Transportation Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Originality and Creativity
  • Inventory Management
  • Planning and Implementation
  • Customer Service
  • Mathematical Calculation and Reasoning
  • Labor Relations
  • Administrative Management
  • Workflow Optimization
  • Staff Training
  • Policy Development and Enforcement
  • Operation Monitoring
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Maintaining Compliance
  • Staff Management
  • Management Training
  • Records Organization and Management
  • Logistics Oversight
  • Onboarding and Orientation
  • Team Leadership
  • Department Oversight
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Supply Chain Distribution
  • MS Office
  • Recruiting and Hiring
  • Cultural Awareness
  • Employee Motivation
  • Solution Development
  • Process Development and Streamlining
  • Inspirational Leadership
  • Product Transportation
  • Trucking Dispatching
  • Operational Efficiency and Safety
  • Lead Support Skills
  • Interviewing and Prescreening
  • Word Processing
  • Desktops, Laptops and Mobile Devices
  • Logistics
  • Incident Management

Timeline

DRIVER/Operations Manager

SHORTHAUL EXPRESS/ FORWARD AIR INC & CEVA Logistic
10.2019 - Current

Administrative Assistant

Lily Transportation
10.2015 - 08.2018

Warehouse Manager

MCCREARY MODERN INC
09.2011 - 09.2015

Owner/Manager

!st Class Auto Transport
04.2005 - 02.2012

Certificate - Truck Driving

Catawba Valley Community College

Certificate -

Wilkes Community College

Bachelor of Science - Logistics And Transportation Management

Southern New Hampshire University

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