HET BHAKTA
Arlington,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
Oyo Townhouse Hotel
06.2017 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
Super 8 Hotel
10.2018 - 03.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Office Receptionist
Holiday Inn Express Hotel
01.2016 - 06.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Holiday Inn Hotel And Conference Centre
01.2016 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed daily audits and reports in timely manner.
Assistant Store Manager
Allsup's Convenience Stores Inc.
05.2013 - 08.2014
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Front Desk Receptionist
Days Inn Hotel
05.2011 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
BUSINESS MANAGEMENT -
Amarillo College
Amarillo, TXBUSINESS MANAGEMENT - undefined
Dodge City Community College
Dodge City, TXBUSINESS MANAGEMENT - undefined
Texas Southmost College
Brownsville, TXBBA - Business Management
University of Texas of Permian Basin
Odessa, TX01.2017
High School Diploma - undefined
VEGA HIGH SCHOOL
Vega, TX01.2013
Skills
- Excellent analytical skills
- Cooperative team member
- Computer proficient
- Quick learner
- Microsoft Office, Word, etc
- Outstanding interpersonal skills
- Extremely organized
Careerfocus
Enthusiastic business major with excellent communication skills and strong motivation to succeed.
Timeline
General Manager
Super 8 Hotel
10.2018 - 03.2021
General Manager
Oyo Townhouse Hotel
06.2017 - Current
Front Office Receptionist
Holiday Inn Express Hotel
01.2016 - 06.2017
Front Desk Receptionist
Holiday Inn Hotel And Conference Centre
01.2016 - 06.2017
Assistant Store Manager
Allsup's Convenience Stores Inc.
05.2013 - 08.2014
Front Desk Receptionist
Days Inn Hotel
05.2011 - 08.2014
BUSINESS MANAGEMENT - undefined
Dodge City Community College
BUSINESS MANAGEMENT - undefined
Texas Southmost College
BBA - Business Management
University of Texas of Permian Basin
High School Diploma - undefined
VEGA HIGH SCHOOL
BUSINESS MANAGEMENT -
Amarillo College
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