Dinanda Chenevert
Kenner,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Manager, Customer Service
UnitedHealth Group
01.2018 - Current
- Manage daily operations for team of advocates in Customer Service. Provide leadership during times of organizational change or crisis situations.
- Analyze customer feedback data to identify trends in product performance or customer service issues.
- Develop and implement comprehensive strategies to improve operational processes and organizational efficiency.
- Create monthly reports outlining customer service trends and initiatives.
Manager, Provider Services
Peoples Health Network
01.2012 - 01.2018
- Managed daily operations in Provider Services and provide direct leadership to the team.
- Created educational materials regarding program policies, procedures, and regulations for providers.
- Conducted research, analyzed data, and created necessary reports to senior leadership for tracking and priority establishment of revenue cycle barriers affecting high-profile clients.
- Provided guidance and training to staff on best practices related to contract negotiations and dispute resolution techniques.
Supervisor, Clinical Inquiry & Development
Blue Cross Blue Shield
01.1997 - 01.2011
- Supervised a team of 15 Intake Coordinators responsible for authorizing inpatient admits, outpatient surgery, mental health and substance abuse treatment for all lines of business
- Utilized professional coding skills coupled with claims processing expertise in Facets to analyze data and resolve complex authorization issues for providers.
- Ensured compliance with all applicable federal, state, local laws, rules and regulations pertaining to the authorization and benefits for mental health and substance use disorder admits
- Secured funding for the implementation of WFM technology resulting in a 25% increase in call center efficiency
- Project tester for Authorizations during the implementation of JIVA and MAXMC
Education
High School Diploma -
Walker High School
Walker, LA12-1987
Skills
- Analytical Thinking & Problem Resolution
- Strategic Planning & Process Improvement
- Excellent Teamwork & Collaboration
- Time Management & Microsoft Office
- Project/Program Management
- Strong Communication & Presentation Skills
Timeline
Manager, Customer Service
UnitedHealth Group
01.2018 - Current
Manager, Provider Services
Peoples Health Network
01.2012 - 01.2018
Supervisor, Clinical Inquiry & Development
Blue Cross Blue Shield
01.1997 - 01.2011
High School Diploma -
Walker High School