Dinanna Bishop
Lexington,KY
Summary
Attentive Package Handler skilled in assembling, sealing, scanning, and loading parcels. Delivered exceptional customer service as a Customer Support Specialist, reducing dissatisfaction through effective communication and solution-focused strategies. Versatile Client Service Associate with proven organizational skills, committed to resolving inquiries and retaining clients while embracing new challenges.
Overview
2
2
years of professional experience
Work History
Package Sorter
UPS
Lexington, KY
10.2024 - Current
- Sorted packages efficiently for timely distribution to delivery routes.
- Operated scanning equipment to track package movements accurately.
- Followed safety protocols to minimize workplace hazards during sorting.
- Collaborated with team members to maintain a safe working environment.
- Communicated with supervisors regarding workflow issues and improvements.
- Assisted in training new employees on sorting processes and equipment use.
- Maintained cleanliness and organization of sorting area at all times.
- Upheld cleanliness and safety standards throughout the workplace.
Front Desk Receptionist
Tru By Hilton
Lexington, KY
04.2024 - 09.2026
- Greeted guests warmly, providing excellent first impressions at the hotel entrance.
- Managed check-in and check-out processes efficiently for incoming and departing guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered phone calls promptly, addressing inquiries and providing information about services.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Coordinated room reservations using hotel management software for optimal guest experience.
- Assisted guests with requests, ensuring comfort and satisfaction during their stay.
- Maintained a clean and organized front desk area, enhancing the hotel's appearance.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Collaborated with housekeeping staff to ensure timely room readiness for arrivals.
- Handled guest complaints professionally, striving to resolve issues swiftly and effectively.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Dinanna Bishop
Lexington, KYSkills
- Package sorting
- Scanning equipment operation
- Safety protocol adherence
- Workflow communication
- Attention to detail
- Speed and accuracy
- Problem solving
- Troubleshooting
- Time management
- Customer service
- Complaint resolution
- Effective communication
- Communication
- Administrative support
- Document review
- Quick-learning
- Continuous improvement
- Stress management
- Professional demeanor
- Reading comprehension
Timeline
Package Sorter
UPS
10.2024 - Current
Front Desk Receptionist
Tru By Hilton
04.2024 - 09.2026
Dinanna Bishop