Detail-oriented nursing professional with strong communication skills and a solid government background, committed to upholding the highest standards of integrity in healthcare. Proven ability to advocate for patients while fostering collaborative relationships among multidisciplinary teams. Seeking to leverage expertise in patient care and advocacy within a dynamic healthcare agency.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
NYS, OPWDD Finger
New York
12.2018 - Current
NYS Office Of Developmental Disabilities, Assist clients with personal and developmental needs
Assist clients in participating in programs / occupations that strengthen their life skills
Ensure a safe and comfortable environment for clients
Advocate for, encourage, guide and teach people to express personal choice
Support individuals with developing independent living skills, such as money management, community integration and appropriate social skills
Provide articulate communication, organizational and written skills, coordinate, plan and evaluate programs as well as information projects
Receives/ resolves complaints, communicate with families and legal guardians and appropriate government and healthcare entities as needed
Determines appropriate course of action based on state and federal accreditation codes procedures and quality improvement standards for patient safety.
Support / Data Entry Coordinator
COVID, NYS Atlas
Rochester, New York
03.2021 - 06.2021
Ensure registration of consumers/community members interested in receiving COVID-19 vaccination and support other activities as needed at satellite vaccination sites
Provide in person clerical and/or logistical support to clinical staff administering COVID-19 vaccines at Points of Dispensing (POD) vaccination facilities
Engage consumers/community members, informing them about how the satellite vaccination site functions, and ensure the availability of a comfortable waiting area for them
Telephone communication, the use of a personal computer for data entry, compiling and mailing letters, contact tracing, and providing instructions on quarantine, isolation and release
Working with community partners to assist in tracking client within the HMI Support individuals to complete screening questions and consent forms
Perform data entry of demographic and vaccine administration information
Update and maintain HMIS client records
Provide participant with card detailing vaccination they received and bring any drug allergies or serious medical issues to clinical team.
Operations Coordinator
Rochester Regional Health System, Unity Hospital
Rochester, York
07.2006 - 01.2019
Perform duties with minimum supervision through self motivation and independent decision- making, with a heavy emphasis in the uses of computer (Power Point, Publisher, Adobe, Excel, Access, Microsoft Visio, Word, Citrix and TMS Enterprise System)
Dispatch Maintenance Mechanics, Electricians, Stationary /Facilities Engineers based on call center requests, supervise, direct and lead the work of engineers and mechanics
Provide articulate communication, organizational and written skills, coordinate, plan and evaluate programs as well as information projects
Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal;
Sets priorities among incoming messages to determine which should be transmitted first
Determines appropriate course of action based on state and federal accreditation codes procedures and quality improvement standards for patient safety
Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact.
Administrative Assistant
V.P, Rochester Regional Health, Unity Hospital
Rochester, York
07.2005 - 07.2006
Provide Administrative support for Vice President of Corporate Administration, also supported direct needs of the Directors and Managers of Corporate Services
Works closely with Patient Care Services on reporting clinical grievances and coordinate responses and tracking to ensure that all cases were resolved and decisions were communicated back to the complainant
Responsible for maintaining policies & procedure manuals for departments, also responsible for revisions and distributions of new policies to the site administrators and managers as needed
Responsible for compiling and distributing budget reports, financial analysis and incorporating performance measurements for five departments (under the Corporate Service umbrella).
Human Resource Specialist / Senior Administrative Assistant/ Receptionist
03.2003 - 04.2005
Administered the company’s job evaluation, compensation, incentive pay, and performance / recognition programs
HRIS maintenance- responsibilities included new hire entry, personnel changes, employee changes (compensation title, supervisor, department etc; performance ratings, 401 (k), dependent and benefits data), handled highly confidential information and material in a confidential manner
Benefits Administration- Responsibilities included processing enrollments, terminations and employee changes, managing information updates, handling claims issues and providing employee support with respect to insurance inquiries
Administered all Leave of Absence programs: including short and long term
disability, worker compensation, FMLA, and Military Leave
Coordinated
appropriate salary continuation payments including application of time-off and benefit
continuation
With minimum supervision, performed all necessary administrative responsibilities for Chief Operating Officer displaying initiative, good judgment, professional behavior and knowledge of hospital policies
Prepared all correspondences from dictation, draft copy, or general instruction with authority to edit
Responsibilities included scheduling, recording, transcribing and distributing minutes for both monthly and quarterly management meetings.
Legislative Assistant, Senator
New York State, Richard A. Dollinger, New York State Senate
Rochester, New York
12.2001 - 01.2003
Responsibilities included constituent (social) casework in a district with a population over 300,000
Responsibilities for the following issue areas: city issues, consumer protection, crime/ corrections/codes, human rights, education, housing , transportation, children & family services, bio-terrorism, parks and recreation, and the distribution of member-item funding for-not-for- profit organizations, hospital regulations, aging population
Performed referral service, collaborated with non-profit groups, academic institutions, businesses and government agencies to assist constituents with diverse needs
Responsible for evaluating and implementing programs in the areas of housing, non-profit organizations, and social programs for the aging communities, and youth
Handled highly confidential information, material, and files for the senator
Responsible for research and drafting on various bills and New York State Laws
Responsible for representing and speaking for the senator at various functions/ events
Coordinated events, and wrote press releases.
Education
Associate of Science - Nursing
Monroe Community College
Rochester, NY
12-2025
Bachelor of Arts - Government (Public Policy
ST. LAWRENCE UNIVERSITY
Canton, New York
05.2001
Skills
Proficient Computer Skills
Clear Communication Skills
Skilled in Client Support
References
References available upon request.
Interests
MEMBER , United Way of Greater Rochester Member, Rochester, New York Urban League of Rochester, Rochester, New York AVAILABILY
Timeline
Support / Data Entry Coordinator
COVID, NYS Atlas
03.2021 - 06.2021
Direct Support Professional
NYS, OPWDD Finger
12.2018 - Current
Operations Coordinator
Rochester Regional Health System, Unity Hospital
07.2006 - 01.2019
Administrative Assistant
V.P, Rochester Regional Health, Unity Hospital
07.2005 - 07.2006
Human Resource Specialist / Senior Administrative Assistant/ Receptionist
03.2003 - 04.2005
Legislative Assistant, Senator
New York State, Richard A. Dollinger, New York State Senate
12.2001 - 01.2003
Associate of Science - Nursing
Monroe Community College
Bachelor of Arts - Government (Public Policy
ST. LAWRENCE UNIVERSITY
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