Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Dinara Bauman

Houston,TX

Summary

Dynamic and results-driven professional with a strong background in customer relations, sales strategy, and client retention. Skilled in identifying client needs, presenting technical product information, and building lasting relationships to drive revenue growth. Known for a consultative sales approach, excellent communication, and the ability to effectively navigate high-stakes, fast-paced environments. Committed to delivering exceptional customer experiences and exceeding sales targets by providing tailored solutions and insights into product benefits. Equipped with a solid understanding of the healthcare field and passionate about promoting products that enhance patient outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Lead

Hyde Park Commercial
Houston, TX
01.2023 - 11.2024
  • Managed office operations and procedures to ensure organizational effectiveness and efficiency.
  • Maintained records of personnel-related data in electronic systems.
  • Developed, implemented and maintained administrative systems, policies and procedures.
  • Established communication channels between departments to facilitate efficient work processes.
  • Provided customer service support by responding promptly to inquiries via phone or email.

VIP Hospitality Host

SoClutch Group
Houston, TX
02.2021 - 01.2023
  • Collaborated closely with team members to provide superior customer service experiences for each individual guest.
  • Exceeded sales targets every week through strategic client engagement and upselling.
  • Developed and maintained relationships with clients, leading to an increase in the consistent client base..
  • Resolved guest issues and special requests promptly, demonstrating excellent problem-solving and communication skills.
  • Assisted in the organization of private events and large group bookings, handling logistics to ensure a memorable experience for guests.

Customer Service Representative

Zengistics
Austin, TX
03.2018 - 12.2019
  • Optimized productivity by ensuring seamless operations and uptime.
  • Delivered solutions tailored to customer requirements through cross-departmental efforts.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Managed various communication channels to enhance customer experience.

Sales Representative

Dragon Spirits Marketing
Austin, TX
01.2018 - 12.2019
  • Promoted brand visibility and product knowledge through direct customer interaction at events, and in-store promotions.
  • Achieved top sales performance by providing expert knowledge on product features and benefits, enhancing customer buy-in.
  • Cultivated relationships with store clients, demonstrating strong communication and negotiation skills that are transferable to other industries.

Education

Bachelor of Science - Kinesiology

University of Houston
Houston, TX
12-2024

Skills

  • Sales Strategy Development
  • Medical and technical knowledge
  • Customer relationship management
  • Communication and interpersonal skills
  • Competitive upselling
  • Effective Presentation Skills

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual

Certification

  • Pharmaceutical Tech Certification

Accomplishments

  • Ranked #2 in top sales at SoClutch Group
  • University of Houston Honors Society

Timeline

Administrative Lead

Hyde Park Commercial
01.2023 - 11.2024

VIP Hospitality Host

SoClutch Group
02.2021 - 01.2023

Customer Service Representative

Zengistics
03.2018 - 12.2019

Sales Representative

Dragon Spirits Marketing
01.2018 - 12.2019

Bachelor of Science - Kinesiology

University of Houston

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Dinara Bauman