DINARA Diana TSULAIA
New York
Overview
16
16
years of professional experience
Work History
Manager
Natalia’s DayCare
03.2021 - Current
- Responsible for kids care and safety
- Compliance negotiations with NY state daycare obligatory inspections
- Arrangement of goods and foods supply for the unit
- Providing the interviews for kids daycare entry
- Daycare everyday duties
Quality Compliance Unit Head
United Water Supply Company of Georgia
05.2020 - 01.2022
- Coordinating audits with other departments within the company to ensure that all aspects of quality assurance being in law are being addressed
- Reviewing data collected during audits to identify any potential areas of concern
- Training employees on new quality procedures to ensure that they are aware of new policies and procedures
- Reviewing customer complaints (mostly from the regions) to determine if there is any merit to towards the improvement and assessment of the level of customer satisfaction
- Establishing the policies and procedures related to quality assurance and control
Head of Administrative Department
United Water Supply Company of Georgia
05.2018 - 05.2020
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Organize a filing system for important and confidential company documents
- Answer queries by employees and clients
- Update office policies as needed
- Maintain a company calendar and schedule appointments for general director
- Prepare reports and presentations with statistical data, as assigned
- Arrange travel and accommodations
- Schedule in-house and external events
Senior Specialist, Communal Services Department
United Water Supply Company of Georgia
01.2015 - 05.2018
- Implement social mobilization to demonstrate effectiveness of community based approach to sustainable local development and increased community resilience in line with the framework of the Project
- Ensure planning and budgeting for crisis management, assessing the impact of the refugee crisis on municipal economic performance and developing mitigation measures
- Report on progress in the areas of responsibility and, advise for effective project policies and procedures
Assistant to Director General
United Water Supply Company of Georgia
03.2014 - 01.2015
- Process Director’s correspondence, ensuring that incoming correspondence is dealt with by the Director/or on behalf of the Director, or other staff as appropriate
- Assist Director in researching and following up with action on matters which fall within the Director’s responsibility – chasing responses, triggering follow-up action
- Organize meetings and ensure that Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
Assistant to Director General
Georgian Taekwondo Federation
04.2012 - 02.2014
- Manage Director’s electronic diary, assessing priority of appointments and reallocation as necessary
- Screen calls, enquiries and requests, and deal with them when appropriate
- Assist/support Director, Development Manager & Communications Manager in arranging funding partner and other events
Personal Banker
Bank “Constanta”
09.2009 - 03.2012
- Advise customers on bank services for their needs (e.g. loans and credit cards)
- Manage customer bank accounts
- Present financial products and services to existing and prospective customers
- Perform administrative duties (banking software)
Education
Master’s Degree - Humanitarian Sciences and Cultural Studies, Foreign Languages
Ilia Chavchavadze State University
Tbilisi, Georgia01.2006
Skills
- Microsoft Office Suite (Word, Excel, and PowerPoint)
Language Proficiencies
Russian (Fluent), Georgian (Native) English (good)
CUST
Infrastructural Project Management, China, Beijing
Timeline
Manager
Natalia’s DayCare
03.2021 - Current
Quality Compliance Unit Head
United Water Supply Company of Georgia
05.2020 - 01.2022
Head of Administrative Department
United Water Supply Company of Georgia
05.2018 - 05.2020
Senior Specialist, Communal Services Department
United Water Supply Company of Georgia
01.2015 - 05.2018
Assistant to Director General
United Water Supply Company of Georgia
03.2014 - 01.2015
Assistant to Director General
Georgian Taekwondo Federation
04.2012 - 02.2014
Personal Banker
Bank “Constanta”
09.2009 - 03.2012
Master’s Degree - Humanitarian Sciences and Cultural Studies, Foreign Languages
Ilia Chavchavadze State University