Dinara Miller
Aubrey,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
20
20
years of professional experience
Work History
Fraud Claims/Deposit review/Fraud hotline/New account screening specialist
JPMorgan Chase & Co
08.2022 - Current
- Business projects, related to the Fraud and Toastmaster, Power point presentations
- Proficiently engage with customers within a performance-driven context
- Skillfully navigate diverse technologies while maintaining active customer involvement, showcasing adaptability in dynamic settings
- Assume complete responsibility for customer interactions, ensuring courteous, empathetic, and swift decision-making aligned with customer needs
- Adhere rigorously to pertinent regulations and departmental protocols
- Conduct comprehensive reviews of new and existing accounts, both online and branch-initiated, identifying potential fraudulent transactions involving issued and deposited checks by Chase clientele
- Employ fraud analysis techniques to proactively uncover, detect, and mitigate potential instances of fraudulent activities.
Associate Banker
JPMorgan Chase
02.2020 - 12.2021
- Proactively initiating contact with potential retail banking clients to foster valuable business connections
- Facilitating the establishment of new checking, savings, and deposit accounts, streamlining clients' financial operations
- Clearly educidating the advantages, prerequisites, limitations, modifications, and other pertinent details of products and services to both clients and internal bank staff
- Empowering customers to seamlessly fulfill their banking requirements anytime, anywhere, and via various channels such as the Chase mobile app, Chase.com, and ATMs
- Leveraging advanced proficiency in our self-service and digital ecosystem
- Initiating proactive customer engagement strategies to assess progress and extend innovative resources, aligning with customers' aspirations in consumer banking and investment ventures.
Manager of Business Analytic and Marketing Department
Kazakhtelecom JSC
11.2004 - 05.2016
- Leading and managing analytic/marketing teams of 17 affiliates to ensure highest level of project completion along with end to end project management
- Managing competing resources and priorities with regular check on deliverables
- Budgeting and forecasting, planning and monitoring projects with regular check on requirements, responsible for pricing, conducting detailed market research and competitive analysis
- Collecting and analyzing data by using various data collection methods customer service improvement proposals, communicating job expectations and providing directions, creating informational content for employer website
- Analyzing business processes and communicating feedback to other team members and management
- Regular Reporting and Analysis
- Evaluating business processes, predicting requirements, designing and implementing solutions.
Education
Data Analytics Program (DAE) Certificate Program/Certificate of Completion -
The University of Texas at Austin/ McCombsSchool of Business
Master's in Psychology /ECE verified USA equivalency 100% - Psychology
Eurasian National Gumilyov University
Bachelors International Economics/banking /ECE verified USA equivalency 100% - International Economics (specialization: Banking)
Kazakh National University Al-Farabi
Skills
- English, Russian, Kazakh, Turkish languages
- Microsoft Office
- Lotus Notes
- Toastmaster
- Python
- Generative Al
- SQL
- Tableau
- Advanced Microsoft Excel
- Pivot Tables
- Proficient Power Point
- Data Analysis
- Data Visualization
- Fraud Analyzing
Awards
Award for completed Project of package offers (Megaline, Digital TV and Smart Phone packages), ID NET and achievement sales goals in 2015 – 2016
Projects
Data Visualization using Tableau - Project: “Gamers' Arena Study”, Designed an interactive dashboard that helps the director to monitor KPIs of the health of a new sales model, 37/40 Data Analytics with SQL- New Wheels Case Study, Objectives are to answer business questions with the help of MYSQL. Used the output data to create visualization in the Quarterly Business Report for the Leadership with recommendations and insights, 38/40 FoodHub Order Analysis using Python, Analyzed the data to draw some actionable insights for the business, 60/60
Timeline
Fraud Claims/Deposit review/Fraud hotline/New account screening specialist
JPMorgan Chase & Co
08.2022 - Current
Associate Banker
JPMorgan Chase
02.2020 - 12.2021
Manager of Business Analytic and Marketing Department
Kazakhtelecom JSC
11.2004 - 05.2016
Data Analytics Program (DAE) Certificate Program/Certificate of Completion -
The University of Texas at Austin/ McCombsSchool of Business
Master's in Psychology /ECE verified USA equivalency 100% - Psychology
Eurasian National Gumilyov University
Bachelors International Economics/banking /ECE verified USA equivalency 100% - International Economics (specialization: Banking)
Kazakh National University Al-Farabi
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