Dinara Rucker
Houston,United States
Summary
Certified Customer Experience Specialist, working as Lead Flight manager with a demonstrated history of participating in challenging and impactful missions, including refugee flights, evacuations, and humanitarian flights. Expert at ensuring people safety, comfort, and support during high-stress situations. Strong interpersonal skills, cultural sensitivity, and a dedication to making a positive impact on vulnerable populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Customer Experience Specialist and Cargo Specialist
Rossiya- Airlines
03.2016 - 10.2021
- Supporting the Guest Experience and Delivery department in obtaining information to resolve on board customer's frictions, identifying relative root causes, testing new product and services, suggesting change, and consistently writing detailed feedbacks and reports
- Cabin Manager on Airbus, Boeing, Sukhoi Superjet aircrafts hosting up to 560 clients per flight
- In charge of the overall on board client's experience in Business Class
- Played a pivotal role in evacuations during natural disasters, coordinating with crew members and ground staff for seamless operations
- Provided support during humanitarian flights, ensuring passengers' physical and emotional well-being during critical missions
- Ensuring operations comply with safety and security regulations on board the aircrafts
- Cooperating with visual and communication dept
- Taking part to brand promotional videos and picture campaigns as 'guest of honor'; moreover attending interviews and webinars with company's CEO and spokesperson.
Lead Flight Attendant of Business Aviation
Orenburg Airlines
10.2013 - 03.2016
- Deliver high standard customer service based on specific hospitality touch points and emotional connection
- Maintained high standards of personal appearance, promoting sense of professionalism and clients confidence in crew
- Complied with all airline and national and international aviation regulations to ensure that complete safety and security procedures
- Successfully managed various emergency scenarios, implementing safety protocols to protect passengers and crew.
Education
Teaching English As A Second Language (ESL)
Rice University
Houston, TX10.2022
Bachelor of Science - Technosphere Safety
Orenburg State University
Orenburg,Russia06.2018
Skills
- Microsoft Office: Word,Excel, Visio, Outlook,PowerPoint
- Multilingual: Russian/Kazakh/English
Websites
Additional Experience
Activist and volunteer of the Refugee Council and of the Russian-speaking community in Houston,working with individuals navigating the complexities of immigration, adaptation, and status adjustment.Two years of experience in the preparation of forms for filing in Immigration Court and with USCIS, encompassing non-immigrant and immigrant visa processes.
Certification
- CPR and AED trained, Private Professional Educational Organization "Aeroflot Aviation School", 2021
- Dangerous Goods, IATA, 2021
- Anti-Terrorism Assistance (ATA), Rossiya airlines, 2021
Projects
The Coronavirus Aid and Relief
Rossiya- airlines,02/01/20, 10/01/21, Collaborated with relief organizations to operate Coronavirus Aid and Relief flights to destinations severely impacted by the pandemic, Participated in the coordination of relief efforts, including the distribution of essential supplies and resources to affected communities.
Refugee Flights
Orenburg Airlines "Orenair" 11/01/15, 10/01/16, Successfully organized and managed multiple refugee flights from Turkey and Egypt, evacuating hundreds of individuals from high-risk areas to safe havens., Led the planning and execution of refugee flights in the aftermath of terrorist attacks, collaborating closely with government agencies, international organizations, and local partners., Coordinated with ground services and security personnel to ensure the safe and timely departure of refugee flights, adhering to strict safety protocols and regulatory requirements., Managed logistical challenges, including flight scheduling, passenger screening, and cargo coordination, to facilitate the smooth operation of relief missions.
Timeline
Certified Customer Experience Specialist and Cargo Specialist
Rossiya- Airlines
03.2016 - 10.2021
Lead Flight Attendant of Business Aviation
Orenburg Airlines
10.2013 - 03.2016
Teaching English As A Second Language (ESL)
Rice University
Bachelor of Science - Technosphere Safety
Orenburg State University