Dinari Owens

Experienced tech-savvy team lead adept at customer service and team management, with 4 years of experience. Skilled in conflict resolution, process enhancement, and clear communication to foster a cohesive team environment. Dedicated to utilizing critical thinking and data analysis for improved operational efficiency and client satisfaction.

• Hvac
• First aid
• Cpr
• Fiber Splicer
• Ladder Saftey 108
• Class E

• Employment History
• PREMISE TECH/DRIVING POSITION at AT&T, 4042 Jeffco Boulevard (Sep 2024 - Present)
• STOCKER at Amazon, Saint Louis, MO (Apr 2024 - Nov 2024)
• FRONT END ASSOCIATE at Walmart, Walmart, MO (Oct 2023 - Mar 2024)
• COOK at Dairy Queen Grill & Chill, St Louis, MO (Mar 2023 - Oct 2023)
• TEAM MANAGER at Taco Bell, St Louis, MO (Jul 2021 - Mar 2024)
• Professional Experience
• Managed shipments, ensuring precise inventory records and stock availability
• Organized stockroom, supporting efficient store operations and workflow
• Used inventory software to track materials, improving data accuracy
• Collaborated with team to enhance stocking processes and workflow
• Maintained optimal shelf presentation, contributing to store efficiency
• Prepared meals per recipes, adjusted ingredients for optimal flavor, enhanced kitchen efficiency
• Processed transactions efficiently, enhancing customer satisfaction and reducing wait times
• Shared product insights, boosting customer purchases and improving sales figures
• Welcomed customers, assessed needs, and ensured a positive shopping experience
• Organized merchandise displays, optimizing sales floor layout and increasing product visibility
• Managed merchandise flow, ensuring efficient stock levels and compliance with policies
• Enhanced customer satisfaction through proactive service and problem resolution
• Led opening and closing tasks, optimizing display setups and maintaining cleanliness
• Install and maintain telecom equipment, optimizing network performance and minimizing downtime
• Troubleshoot complex issues, enhancing customer satisfaction through reduced service interruptions
• Ensure safe and timely travel to job sites, contributing to efficient service delivery
• Work closely with team to complete installations efficiently. Communicate effectively with customers, addressing concerns
• Adapt to evolving technology
• Meticulously document all work performed, maintaining accurate records. Follow safety protocols rigorously. Manage inventory of tools and equipment

• HVAC Technician Training
• Skill cat — Oct 2024 - Jan 2025