Dina R. Mosher
Centerville,OH
Summary
Results-focused professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
15
15
years of professional experience
1
1
Certificate
2
2
Certifications
Work History
Flight Attendant
PSA Airlines, LLC
Dayton , OH
10.2018 - 06.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
TESOL Instructor
EF English First
Boston, MA
03.2017 - 09.2020
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Made use of available technologies in daily learning using proprietary software.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Designed and developed instructional activities using data from student learning style assessments.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Taught English language to adult students, worldwide in online setting.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Created curriculum and planned course content and methods of instruction.
- Maintained complete student records with accurate grades and attendance information.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Created advanced job placement training focusing on promotions, career changes, and career advancement.
- Assigned lessons and corrected homework for groups of 6-8 students.
- Provided individual mentoring and special tutoring to struggling students.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Conducted skills assessments to uncover performance gaps.
- Facilitated class discussion to help students work through questions and expand understanding.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
Law Office Manager
Scott A. Ashelman, Esq., LLC
Dayton, OH
09.2007 - 03.2017
- Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
- Trained attorneys and lawyers in use of legal information management systems and document organization.
- Coordinated and managed fiscal schedules and prioritized money based on case importance.
- Managed payment agreements with vendors for office supplies and technology specialists.
- Communicated with clients and set up remote video and telephone conferences.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases in 6 surrounding counties.
- Prioritized cases based on urgency, court dates and level of public and political attention.
- Assisted with legal research on case law and conducted evidence examination and documentation.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Managed complex schedules for attorneys with court dates and client meetings.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Drove implementation of legal and accounting software to automate office operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using accounting software.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
Education
B.A. - Psychology
Wright State University
Dayton, OH12.2013
Skills
- Verbal and written communication
- Public speaking
- Emergency Response
- Interpersonal communications
- Business administration
- Policy and procedure modification
- Staff Management
- Attention to Detail
- Self-Motivated
- Team Collaboration
- Speech Clarity
- Verbal and Written Communication
- Decision Making
- Problem Solving
- Conflict Mediation
Certification
- TESOL Training and certification 120 hour
- Ground School, PSA AIRLINES, LLC- 2018-Present
Timeline
Flight Attendant
PSA Airlines, LLC
10.2018 - 06.2022
TESOL Instructor
EF English First
03.2017 - 09.2020
Law Office Manager
Scott A. Ashelman, Esq., LLC
09.2007 - 03.2017
B.A. - Psychology
Wright State University
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