Dinastie Wright
Conroe
Summary
"Detail-oriented and dedicated Office Manager with over 15 years of experience in healthcare settings. Skilled at overseeing daily office operations, managing billing and collections, assisting with patient care, and maintaining efficient workflows in fast-paced environments. Known for multitasking abilities and providing excellent customer service while ensuring smooth office management."
Overview
15
15
years of professional experience
Work History
Office Manager
Serenity Dental Magnolia
05.2023 - Current
- Managed office operations, ensuring all orders were processed efficiently for front and back staff.
- Assisted with check-in/check-out processes and handled insurance matters, improving patient flow by 20%.
- Took charge of billing and collections for the entire office, reducing outstanding payments by 15%.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided support in the back
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversee all financial operations, including budgeting, forecasting, and financial reporting.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Manage accounts payable and receivable, ensuring timely payments and collections.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Analyze financial data to identify trends and areas for cost savings.
- Collaborate with department heads to develop financial strategies aligned with organizational goals.
Office Manager
Lakewood Dental Associates
12.2016 - 04.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
`Front Office/Certified Medical Assistant
Woodrome Medical
06.2010 - 04.2022
- Managed front office operations, including check-in/check-out processes, collecting payments, and verifying insurance information.
- Facilitated patient referrals and maintained detailed reports for the doctors.
- Transitioned to a Dental Assistant role, supporting back-office operations by preparing patients, taking vitals, and documenting patient information for the doctors.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Education
No Degree - Business Management And Business Marketing
University of Phoenix
Tempe, AZNo Degree - Medical Assistant Program
San Joaquim Valley College
San Joaquin, CA10-2011
High School Diploma -
Onalaska Jr/Sr High
Onalaska, TX01-2006
Skills
- Multitasking: Able to handle multiple responsibilities at once, prioritizing tasks effectively to ensure efficiency
- Office Management: Strong experience in overseeing daily operations, managing staff, and ensuring smooth workflows
- Billing & Collections: Skilled in handling financial aspects, including invoicing, billing, and following up on collections
- Customer Service: Adept at providing exceptional service to patients and clients, addressing concerns, and maintaining positive relationships
- Insurance Verification: Proficient in verifying insurance details and ensuring proper documentation for claims processing
- Patient Care Assistance: Experience in supporting medical teams, assisting with patient preparation, and maintaining accurate medical records
- Payroll and budgeting
Timeline
Office Manager
Serenity Dental Magnolia
05.2023 - Current
Office Manager
Lakewood Dental Associates
12.2016 - 04.2023
`Front Office/Certified Medical Assistant
Woodrome Medical
06.2010 - 04.2022
No Degree - Business Management And Business Marketing
University of Phoenix
No Degree - Medical Assistant Program
San Joaquim Valley College
High School Diploma -
Onalaska Jr/Sr High
Similar Profiles
Tierra ThompsonTierra Thompson
Dental Assistant at Magnolia Family DentalDental Assistant at Magnolia Family Dental
Chelsea BoydChelsea Boyd
Customer Care Representative at Serenity DentalCustomer Care Representative at Serenity Dental
Emily MundoEmily Mundo
Lead Dental Assistant at Serenity DentalLead Dental Assistant at Serenity Dental
Terok MarakTerok Marak
Project Support Associate (6-month Contract) at Public Health Engineering DepartmentProject Support Associate (6-month Contract) at Public Health Engineering Department
Brandon ThorntonBrandon Thornton
Cane's Crew at Raising CanesCane's Crew at Raising Canes