Summary
Overview
Work History
Skills
Timeline
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Dinecia Baskerville

Harrisburg,PA

Summary

Detail-oriented professional with outstanding communication and project management capabilities. Recognized for effectively managing multiple tasks in high-pressure environments while proactively identifying and resolving issues. Committed to enhancing operational efficiency and supporting team success through strategic problem-solving.

Overview

13
13
years of professional experience

Work History

Inspector in Quality Assurance and Quality Control

Nordstrom
06.2022 - 11.2024
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
  • Streamlined inspection processes, optimizing efficiency and reducing turnaround times for product approval.
  • Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements, ensuring company compliance.

Call Center Representative

Maximus/Drexel
10.2020 - 05.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Scheduling Coordinator

Sysco/ Capstone
07.2018 - 09.2020
  • Managed comprehensive appointment calendars using advanced software tools, including Excel and Outlook.
  • Proactively identified scheduling conflicts and implemented effective solutions to enhance efficiency.
  • Reduced operational backlogs by managing daily scheduling conflicts and ensuring full shift coverage.
  • Communicated scheduling changes to staff, implementing proof-of-receipt to minimize errors.
  • Prioritized tasks based on urgency to optimize workflow and align staff assignments.
  • Established strong relationships with management and executives through effective scheduling communication.
  • Coordinated training sessions for new hires, facilitating seamless integration into scheduling processes.

Receptionist

JFC Temps/Dauphin County D&A
10.2016 - 06.2018
  • Facilitated visitor greetings to ensure positive initial interactions.
  • Managed telephone communications by directing calls to appropriate recipients or mailboxes.
  • Provided callers with necessary details like address and fax numbers.
  • Organized and distributed incoming mail for timely delivery.
  • Executed clerical duties, including photocopying, filing, faxing, and typing tasks.

Client & Community Service Worker

YWCA
04.2015 - 12.2016
  • Monitored all incoming building movements to ensure security and safety.
  • Dispersed keys to residents efficiently and accurately.
  • Assisted new intakes with necessary onboarding processes.
  • Answered multiple phone lines, providing timely responses and support.
  • Handled domestic violence hotline calls with urgency and care.
  • Managed security camera monitoring to detect unusual activities.
  • Conducted fire drills regularly to maintain emergency preparedness.
  • Coordinated with police and EMT services as required during incidents.

Billing Clerk

Spherion Staffing/NEMF
12.2012 - 09.2015
  • Processed incoming bills for accurate entry into billing system.
  • Checked for location and loading discrepancies to enhance accuracy.
  • Responded to calls from drivers and customers to provide assistance.
  • Maintained organized filing system through document scanning and archiving.
  • Confirmed all drivers displayed required hazmat and safety signs.

Office Assistant

BS & DS Consulting
06.2011 - 11.2012
  • Maintained efficient office filing systems and data management protocols.
  • Oversaw database and confidential records to ensure data integrity.
  • Responded to telephone inquiries promptly, facilitating effective communication.
  • Greeted visitors and directed them appropriately to enhance visitor experience.
  • Coordinated scheduling of meetings and appointments, supporting supervisor's workflow.
  • Requested necessary information and provided materials in a timely manner.

Skills

  • Analytical problem solving
  • Adaptability in dynamic environments
  • Team collaboration skills
  • Work ethic excellence
  • Efficient time management
  • Critical analysis capabilities
  • Confidence in high-pressure situations
  • Leadership qualities and influence
  • Creative thinking abilities
  • Commitment to active learning
  • Listening attentively to others
  • Customer service orientation
  • Understanding social cues and dynamics
  • Strategic learning approaches
  • Monitoring performance metrics
  • Public speaking proficiency
  • Organizational coordination

Timeline

Inspector in Quality Assurance and Quality Control

Nordstrom
06.2022 - 11.2024

Call Center Representative

Maximus/Drexel
10.2020 - 05.2022

Scheduling Coordinator

Sysco/ Capstone
07.2018 - 09.2020

Receptionist

JFC Temps/Dauphin County D&A
10.2016 - 06.2018

Client & Community Service Worker

YWCA
04.2015 - 12.2016

Billing Clerk

Spherion Staffing/NEMF
12.2012 - 09.2015

Office Assistant

BS & DS Consulting
06.2011 - 11.2012

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Dinecia Baskerville