Dineen Casilli

Performs dynamic high-quality support for the Center for Instructional Support (CIS)

• Actively participates in the development and integration of a customer service environment at the Department of Elementary and Secondary Education (DESE), as identified by the Commissioner, Deputy Commissioner, and Leadership Team, according to the Department's Strategic Plan.
• CIS Public Record Liaison responds to public record requests within 10 days, attends weekly office hours with the Legal Counsel to discuss general procedures and/or issues, performs redactions accordingly, and authors all PR correspondence.
• Provides comprehensive administrative support for CIS Center offices, Curriculum and Instruction, Educator Effectiveness, and Instructional Policy.
• Monitors three general CIS email inboxes and responds timely.
• Codes Curriculum Frameworks for DESE's online Standards Navigator Tool.
• CIS Human Resource Liaison provides orientation/onboarding to new staff and conducts confidential exit interviews for departing staff.
• Reviews and scores grant proposals submitted by school districts.
• Assists Content Specialists with grant submissions with file organization and funding notifications.
• Coordinates and builds rapport with new vendors for CIS Network Events; secures hotel/conference space, audio visual equipment and food/beverage; procures funding
• Participates in annual Student Government Day Event (MGL Chapter 6, Section 12M); utilizes institutional knowledge overseeing student registration; attending planning and debrief meetings with State House staff; procures funds for student lunches; works with caterer to set up student lunch; procures photographer; volunteers personal time to create a video montage illustrating students' participation (posted to DESE/SGD webpage).
• Member of the Racial Equity Advisory Group (REAG), 2021-2023; developed Culture & Climate survey for CIS staff and their feedback.

Provided direct support to the Sr. Associate Commissioner in the Center for Curriculum and Instruction

• Managed calendars to ensure efficient use of time; scheduled appointments as needed.
• Greeted visitors warmly upon arrival at office reception area.
• Ensured compliance with all organizational policies and procedures relating to administrative operations.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
• Co-lead Annual Student Government Day Event (MGL Chapter 6, Section 12M) with the Special Assistant to the Commissioner; lead meetings with State House Staff from October to April.

Provided direct support to the Sr. Associate Commissioner (SAC) in the Office for Teaching and Learning.

• Provided explicit communications, both written and verbal, across the Center's offices, as well as internal and external partners.
• Charged with tenacious follow-up for both high/low stake projects, tasks, etc.
• Provided daily calendar management and maintenance for the SAC.
• Researched and prepared background and informational materials, briefings for appointments, meetings, functions, and/or events.
• Prepared correspondence in response to both written and oral program and policy inquiries from the Legislature, USDOE, and other external organizations.
• Hired and collaborated with a third-party vendor to develop a task tracking system for the Center's offices, to ensure efficient project planning and task tracking; provided professional development/trainings for the Center's staff.

Provided direct support to the Co-Directors and Director of Development

Since opening in 1992, The Immigrant Learning Center, Inc. has helped nearly 13,000 immigrants and refugees from 122 countries learn English.

• Provided administrative support to management team including preparing reports and presentations.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Performed student intake assessment for English as a Second Language (ESL) classes for adult immigrant students.
• Input student data and demographic information into the state computer system for the US Department of Education, Office of Adult Education, and Community Learning Services.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Ordered supplies and equipment to maintain adequate inventory levels.