Dinelle Abram
Petaluma Health Center
Inverness,CA
15
years of professional experience
Healthcare Coordination Specialist with extensive experience in managing electronic health records and facilitating communication between patients and providers. Improved referral efficiency and patient care through effective collaboration and adaptability within healthcare systems. Delivered results-driven outcomes by leveraging strong organizational, communication, and problem-solving skills.
Work History
Referral Coordinator
15 Years 2 Months- Coordinated referral processes to ensure timely patient access to specialty services.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Contacted insurance companies to obtain necessary precertification and benefits information for patients. to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals.
- Developed comprehensive knowledge of insurance requirements, advocating for patients to secure approval for needed services.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Managed referral requests from patients and healthcare professionals to ensure efficient processing. from patients, doctors and other health care professionals.
Administrative Assistant
15 Years 2 Months- Streamlined office operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Assisted in onboarding new employees.
- Assisted with human resources tasks such as updating employee files.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced communication within office, establishing a weekly newsletter summarizing key updates and achievements.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a a daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed patient records using electronic health record systems, ensuring data accuracy and compliance.
- Developed training materials for new administrative staff, enhancing onboarding efficiency and team integration.
Education
Bachelor of Science - Advertising/Speech Communication
Skills
Referral tracking
Precertification management
Note-taking and documentation
Epic systems
Follow-up coordination
Notetaking and documentation
HIPAA regulations
Process improvement
Process implementation
Decision-making
Emergency readiness
Facility inspections
Timeline
Referral Coordinator
Petaluma Health Center
06.2011 - CurrentRead More
Administrative Assistant
Petaluma Health Center
06.2011 - CurrentRead More
San Jose State University
Bachelor of Science from Advertising/Speech Communication
Read More