Diner Aldeus
Coral Springs,FL
Summary
I am seeking a full-time position that presents professional challenges and allows me to utilize my interpersonal skills, excellent time management, and problem-solving abilities. As an organized and dependable individual, I have a proven track record of successfully managing multiple priorities with a positive attitude, even in high-stress situations. I am willing to take on additional responsibilities to achieve team goals. As a detail-oriented team player with strong organizational skills, I excel in handling multiple projects simultaneously with high accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Staff Sergeant
United Sates Army
07.2024 - Current
- Exercised leadership in managing internal and external security procedures, including shift changes and training reaction teams
- Led infantry line platoon, organized field exercises, and conducted instructional sessions on military topics.
- Excellent communication skills, both verbal and written.
Sergeant
United States Army
12.2018 - 06.2024
- Produced reports on equipment and personnel readiness, maintained secure communication systems, trained subordinates, and responded to emergencies
- Led teams with a focus on discipline and camaraderie, crucial in mission planning and execution.
- Worked effectively in fast-paced environments.
Deputy Sheriff
Broward Sheriff's Office
08.2006 - 05.2024
- Maintained order over detainees, ensuring safety and security
- Managed booking and release orders, escorted detainees for various activities, and responded to inquiries regarding detention procedures.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Heavy Equipment Construction Operator
U.S. Army Reserve
04.2009 - 12.2018
- Operated heavy equipment, adhering to safety protocols
- Upheld environmental standards by managing the proper disposal of construction waste according to regulatory guidelines.
- Utilized advanced technology tools such as GPS systems and laser leveling devices to increase accuracy in measurements during construction projects.
Campaign Coordinator
Florida Democratic Party
01.2014 - 12.2014
- Researched legislative topics, managed correspondence, and assisted with research and special projects.
- Enhanced donor relationships with regular communication, personalized updates, and tailored engagement opportunities.
- Streamlined campaign processes for improved efficiency, implementing project management tools and coordinating team efforts.
Customer Service Representative
Best Buy Inc
03.2006 - 08.2006
- Assisted customers with merchandise selection, handled inquiries, and resolved complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Travel Specialist
Kerzner International Resorts Inc
01.2004 - 03.2006
- Assisted customers with vacation planning, confirmed reservations, processed payments, and resolved travel-related issues.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Support Agent
Talk America Inc
01.2001 - 03.2003
- Recommended better plans, handled service notifications, and arranged for repair and replacement of telephone devices.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
Customer Service Representative
Tropic Spiral Systems Inc
10.1999 - 01.2001
- Assisted customers with merchandise selection, handled inquiries, and resolved complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Agent
Convergys Inc
01.1997 - 10.1999
- Arranged for repair and replacement of telephone devices, recommended better plans, and handled service notifications.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
Education
Bachelor of Arts - Political Science And Government
Florida Atlantic University
Boca Raton, FL05.2015
Associate of Arts - Political Science
Broward Community College
Fort Lauderdale, FL12.2012
High School Diploma -
Glades Central Community High School
Belle Glade, FL06.1997
Skills
- Campaign Coordination
- Policy Procedures Expertise
- Contract Negotiation
- State Program Development
- Media Communications
- Hazardous Chemicals
- Internal Management
- Operational Efficiency
- Organizational Leadership
- Campaigning Expertise
- OSHA Standards
- Safety Practices
- Political Analysis
- Public Relations
- Election Management
- Cross-Party Collaboration
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Computer Skills
- Critical Thinking
- Verbal Communication
- Problem Resolution
- Organization and Time Management
Certification
- Certified Notary Public
- Correctional Officer
- Law Enforcement Officer in Florida
- Class “A” Commercial Driver's License Training
- Licensed Real Estate Sales Agent in Florida
Diplomacyprogrammember
True
Diplomacyprogramawards
- Recipient of the Distinguished Delegation Award at the National Model United Nations (2014)
- Recipient of the Diplomacy Scholarship (2014)
Summaryofexperienceandcertifications
Extensive experience in law enforcement, military service, customer service, and travel planning.
Ethicsincriminaljusticesystem
True
Othercertifications
- Certifications in heavy construction equipment operation
- Basic combat training
- Accident avoidance
- Concealed weapon and handgun safety
Languages
French
Full Professional
English
Full Professional
Timeline
Staff Sergeant
United Sates Army
07.2024 - Current
Sergeant
United States Army
12.2018 - 06.2024
Campaign Coordinator
Florida Democratic Party
01.2014 - 12.2014
Heavy Equipment Construction Operator
U.S. Army Reserve
04.2009 - 12.2018
Deputy Sheriff
Broward Sheriff's Office
08.2006 - 05.2024
Customer Service Representative
Best Buy Inc
03.2006 - 08.2006
Travel Specialist
Kerzner International Resorts Inc
01.2004 - 03.2006
Customer Support Agent
Talk America Inc
01.2001 - 03.2003
Customer Service Representative
Tropic Spiral Systems Inc
10.1999 - 01.2001
Customer Support Agent
Convergys Inc
01.1997 - 10.1999
Bachelor of Arts - Political Science And Government
Florida Atlantic University
Associate of Arts - Political Science
Broward Community College
High School Diploma -
Glades Central Community High School