DINESE JACKSON
Knightdale ,NC
Summary
Have over 15 years of experience as an Accountant/Credit/Collection Specialist. Have experience with managing collections (business to business) in a timely/professional manner (both telephone and email) and managed a portfolio of over 3400 customer accounts. This includes collections, deduction resolution, repayment requests, and weekly account reconciliation. Also have extensive experience with released orders from credit hold daily based on customer account status, and processed credit card payments and credits and credit checks, financial statements, or other information provided to establish a credit line or recommend a credit line in accordance with company policies and approval. Gather information to evaluate current AR/Collections processes in order to determine the flow of work, time requirements, and duration. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit And Collections Specialist
National Coatings and Supplies
08.2019 - Current
- Managed collections (business to business) in timely/professional manner (both telephone and email)
- Managed portfolio of 3000 customer accounts
- This includes collections, deduction resolution, repayment requests, and weekly account reconciliation.
Credit Department Lead
National Coatings and Supplies
01.2018 - Current
- Overseeing and managing credit department within company and assisting management
- Responsible for ensuring that all credit policies and procedures are followed, and all credit decisions are made in accordance with company guidelines.
- Conducted regular performance evaluations, providing constructive feedback for individual growth and development.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Credit Processor
National Coatings and Supplies
10.2016 - 08.2019
- Responsible for reviewing and analyzing credit applications, conducting credit checks, and making recommendations for credit approval or denial.
- Managed high volume of daily applications while maintaining attention to detail and adhering to strict deadlines.
- Efficiently resolved disputes related to credit decisions by conducting thorough investigations and clearly communicating findings to stakeholders.
- Increased accuracy in credit decisions by diligently verifying applicant information against established guidelines and criteria.
- Revised or made changes to account information such as address, name and social security number.
- Performed detailed audits of processed applications to identify potential errors and opportunities for improvement.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Improved client satisfaction rates by promptly addressing inquiries and providing clear explanations of credit decisions.
Loan Specialist
Seterus/IBM
04.2016 - 10.2016
- Manage inbound and outbound customer calls
- Determine late payment cause and develop viable solution
- Liaise with third party vendors and legal counsel to initiate collections, retention, or liquidation
- Ensure regulatory compliance with government programs and GSE loan servicing requirements.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Conducted thorough reviews of financial data for precise analysis of clients'' financial health prior to granting loans.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for company.
- Effectively managed time and resources to maintain high level of productivity while ensuring attention to detail in every aspect of loan process.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
Credit Analyst Tier 1
CARQUEST
03.2014 - 03.2016
- Monitored loan application approvals; ensured accuracy and completeness
- Liaised with clients, account managers, store managers and district managers regarding loan approvals/denials
- Conducted client account reconciliations.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
Collections Specialist
Aqua America Inc.
06.2007 - 01.2014
- Conducted monthly reporting analysis and performed internal account investigations
- Identified problematic customers through trend and history analysis
- Researched and resolved account discrepancies
- Responded to inbound inquiries related to billing, new orders, transactions, and installation and/or repairs.
- Professionally managed high-volume workload by handling over 100 calls daily with efficiency and precision.
Education
Currently pursuing bachelor’s in business administration - Business Administration
NC Wesleyan University
Rocky Mount, NC05.2025
Diploma - All Academics
Killeen High School
Killeen, TX05.1993
Skills
- SharePoint
- Oracle
- Banner
- Accounting Utilities
- SFDC – Salesforce
- NC CRASH System
- Abacus AS400
- Microsoft Office
- High volume inbound and outbound call environments
- Customer Service
- Reporting & Analysis Regulatory Compliance Collections
- Credit analyzing
- Credit Analysis Proficiency
- Credit analysis
- Dispute Resolution
Attention to Detail - Updating Customer Accounts
- Clear Communication
- Organizational Skills
- Decision-Making
- Negotiation and Resolution Analytical and Critical Thinking
- Account Monitoring
- Managing Delinquent Accounts
- Aging reports analysis
- Credit and collections
- Sage 50 Accounting Software
Certification
- Notary Public - 3 years
- Mobille Notary, Elite Notary - 3 years
2024 National Honor Society Inductee
Moreover, my journey within the National Honor Society has reinforced the importance of focus and goal setting. By setting ambitious academic goals and diligently working towards them, I have learned the significance of perseverance and determination in achieving success. The organization has provided me with a platform to hone my ability to prioritize tasks effectively and remain steadfast in the pursuit of my objectives.
Timeline
Credit And Collections Specialist
National Coatings and Supplies
08.2019 - Current
Credit Department Lead
National Coatings and Supplies
01.2018 - Current
Credit Processor
National Coatings and Supplies
10.2016 - 08.2019
Loan Specialist
Seterus/IBM
04.2016 - 10.2016
Credit Analyst Tier 1
CARQUEST
03.2014 - 03.2016
Collections Specialist
Aqua America Inc.
06.2007 - 01.2014
Currently pursuing bachelor’s in business administration - Business Administration
NC Wesleyan University
Diploma - All Academics
Killeen High School
- Notary Public - 3 years
- Mobille Notary, Elite Notary - 3 years
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