Open To Work
Dinese Jackson
Clayton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1996
1996
years of post-secondary education
Work History
AR/CREDIT AND COLLECTIONS
RS Hughes
05.2024 - Current
- Managed the accounts receivable process, ensuring timely collection of outstanding balances and maintaining accurate records of customer credit information.
- Conducted credit analysis and processed credit applications to assess and manage credit risk for clients.
- Actively pursued collections on overdue accounts, coordinating with customers to resolve payment issues and disputes.
- Worked collaboratively with internal teams and clients to maintain healthy account balances while ensuring compliance with company policies and relevant regulations.
- Produced regular reports and performed detailed analysis of accounts receivable aging to monitor collection progress and identify potential risks.
- Demonstrated strong communication skills, attention to detail, and a customer-focused approach in all aspects of account management.
CREDIT PROCESSOR / CREDIT DEPARTMENT LEAD / CREDIT AND COLLECTIONS SPECIALIST
National Coatings & Supplies
10.2016 - 05.2024
- Oversaw the loan application process, ensuring the accuracy and completeness of approvals and denials.
- Served as a liaison between clients, account managers, store managers, and district managers to facilitate communication regarding loan decisions.
- Conducted thorough account reconciliations, ensuring proper documentation and accuracy of client accounts.
- Managed and generated credit card reports for corporate, along with monthly aging reports for both the Northeast and Industrial regions.
- Coordinated collections efforts, including sending demand and past-due notices, setting up payment plans, and escalating accounts to collections as needed.
- Trained new department staff and led the team in the absence of management, ensuring continuous departmental operations.
- Supported the manager and assistant manager with the daily administrative functions and operations of the department.
- Contributed to a 14.47% increase in regional revenue during the pandemic through strategic efforts to meet performance targets.
- Sending accts to collections.
- Trainer for the department as well as run the department in the absence of management.
- Assist manager and assistant manager with daily activities of running the department.
- During the pandemic, increased revenue for my region by 14.47% and meeting company goal since 2016.
LOAN SPECIALIST
Seterus/IBM
04.2016 - 10.2021
- Handled both inbound and outbound customer calls, addressing inquiries and identifying the root causes of late payments to develop effective resolution strategies.
- Collaborated with third-party vendors and legal teams to initiate necessary collections actions, manage retention efforts, or coordinate the liquidation process.
- Ensured adherence to regulatory standards, including compliance with government programs and guidelines related to GSE loan servicing requirements.
Education
BBA - Finance
North Carolina Wesleyan University
Rocky Mount, NC 10.2023 - 10.2025
Killeen High School
Killeen, TXSkills
- Financial analysis
- Credit management
- Customer service
- Data reporting
- Team leadership
- Risk assessment
- Regulatory compliance
- Account reconciliation
- Strategic planning
- Interpersonal communication
- Quality assurance
- Good Telephone Etiquette
- Troubleshooting
- Research
- Critical thinking
- Recordkeeping
- Self-Directed
- Written communication
- Problem-solving
- Remote office availability
- Multitasking Abilities
- Team building
- MS office
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
AR/CREDIT AND COLLECTIONS
RS Hughes
05.2024 - Current
BBA - Finance
North Carolina Wesleyan University
10.2023 - 10.2025
CREDIT PROCESSOR / CREDIT DEPARTMENT LEAD / CREDIT AND COLLECTIONS SPECIALIST
National Coatings & Supplies
10.2016 - 05.2024
LOAN SPECIALIST
Seterus/IBM
04.2016 - 10.2021
Killeen High School