Dinesh Amgai
SAN FRANCISCO,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
San Francisco, CA
07.2021 - 10.2023
- Documented security-related situations and submitted in-depth reports to superiors.
- Monitored CCTV systems to ensure safety and security of premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Performed first aid and CPR when necessary during emergency situations.
Restaurant Manager
Hibiki Food Group
Tokyo, Japan
07.2016 - 09.2019
- Distributed food to service staff for prompt delivery to customers.
- Optimized profits by controlling food, beverage and labor costs.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw the recruitment, hiring, on-boarding, training, scheduling, and evaluation of employees.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Laox Co.Ltd
Tokyo, Japan
05.2014 - 07.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled returns and exchanges according to company policies.
- Maintained records related to sales for store management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Medical Assistant
Bay Area Medical Academy
02-2025
Business Administration And Management
International Business Management
03-2016
Certified EKG Technician (Exp: 11/30/2026)
National Healthcareer Association
Basic Life Support CPR & AED Program Exp: 12/2026
American Heart Association
Conflict Resolution
North American Learning Institute
Skills
- Strong teamwork
- Computer proficiency
- Critical thinking
- Sales expertise
- Vital signs measurement
- Certified in CPR/AED
- Certified EKG technician
- Bilingual (Nepali, Hindi, Japanese, English)
- Filing
- Inventory management
- Cash-handling procedures
- Knowledge of clinical support
Timeline
Security Officer
Securitas Security Services USA
07.2021 - 10.2023
Restaurant Manager
Hibiki Food Group
07.2016 - 09.2019
Sales Associate
Laox Co.Ltd
05.2014 - 07.2016
Medical Assistant
Bay Area Medical Academy
Business Administration And Management
International Business Management
Certified EKG Technician (Exp: 11/30/2026)
National Healthcareer Association
Basic Life Support CPR & AED Program Exp: 12/2026
American Heart Association
Conflict Resolution
North American Learning Institute
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