Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Certification
Timeline
Generic

Dinesha Bean

Memphis,Tennessee

Summary

Warehouse and Sales professional dedicated to keeping inventory accurate and working with speed and efficiency to meet demanding goals. Capable of training and mentoring new team members on policies and job tasks. Seeking to offer 5 years of related experience and take on a new long-term position. Driven professional with demonstrated record of success in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Results-oriented Medical Biller with excellent organization, communication and relationship-building skills. Quality-focused billing professional successful at settling patient and insurance accounts. Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, Pharmacy practices and successful customer service strategies. Good interpersonal, problem-solving and time management abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Main Bartender

Curfew
Memphis, TN
06.2023 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected and organized daily till totals and tips.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Prepared specialty drinks to support servers.
  • Poured wine, beer and cocktails for patrons.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Promoted products to customers to enhance bill totals with high-profit items.

Legal Operation Associate

Google Operation Center
Southaven, MS
03.2022 - Current
  • Identified and analyzed legal documents, discoveries and contracts.
  • Entered client data into software system to manage records and customer relationships
  • Prepared compliance and regulatory forms for legal cases and suits.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Coordinated subpoena services and other support activities for legal office.

Senior Member Service Specialist(Remote)

Prime Therapeutics LLC
Eagan, MN
11.2019 - 03.2022
  • Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Scheduled patients and updated insurance, payment history and personal information.
  • Modeled trends and prepared reports utilizing database details.

Fleet Coordinator(Shift Lead)

Bird Rides
Oakland, CA
07.2018 - 09.2019
  • Manage the logistics of the warehouse
  • Manage a group of 15 employees
  • Schedule new shipments of scooters to put out in the market
  • Schedule pick up for damage scooters
  • Manage Inventory Supplies for mechanics
  • Manage incoming and outbound vehicles that comes in and out of the warehouse
  • Perform quality check on all vehicles before returning to market for consumers
  • Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
  • Diagnosed faults by using technical knowledge, computer testing equipment and specialized tools.

Sales Consultant

Carmax Inc
San Francisco, CA
11.2017 - 07.2018
  • Providing exceptional service throughout the customer's experience.
  • Communicating effectively both in-person and over the phone to discover the customer's wants and needs.
  • Serving as an advocate for CarMax by sharing what makes us the smart choice.
  • Navigating and using various provided computer programs as selling tools.
  • Consulting and guiding your customers to the appropriate next step based on their situation.
  • Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.
  • Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.
  • Reading, collecting, and transcribing data in order to complete accurate paperwork.
  • Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.
  • Building and maintaining strong relationships and demonstrating excellent teamwork.
  • Maintaining the sales area so our vehicles and products are neatly and accurately displayed.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.

Distribution Specialist

Alta Bates Medical
Berkeley, CA
09.2016 - 06.2017
  • Fulfills orders from stored inventory meeting customer requirements and inspection/testing processes.
  • Ships orders within time commitments and completes all documentation Communicates with lead/supervisor regarding any fulfillment issues or problems.
  • Receives, unpacks, and inspects incoming materials and product, and verifies against written orders.
  • Returns defective materials.
  • Ensures documentation such as packing lists, shipping labels, and other such documents are accurate.
  • Inventory materials for the next day.
  • Organized product locations and coordinated movements between receiving, storage and shipping.
  • Added tags and stored inventory in correct locations.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

Massage Envy - Front Desk Receptionist

Alameda, CA
08.2016 - 11.2016
  • Answer incoming telephone calls, answer any questions regarding appointments.
  • Confirmation Calling and Emails prior to client's appointments.
  • Check In And Out Clients.
  • Assist with Clerical duties and office functions, maintain cleanliness of the hospital.
  • Send out confirmation Emails to clients for next day appointments.
  • Cleanness of the clinic.

Store Operator

Google Express
San Francisco, CA
08.2015 - 08.2016
  • Executing daily shopping tasks and inventory using a mobile device.
  • Work with Google design team to test new operational processes and provide quality feedback.
  • Process orders and fulfill orders sent by customers using a mobile device.
  • Worked with other departments to resolve supply questions and quality concerns.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Sales Associate

Avis Budget Group Inc.
San Francisco, CA
01.2015 - 06.2015
  • Provide great customer service.
  • Input accurate information for customer rental contract.
  • Attempt to upgrade the customer into a higher value vehicle.
  • Complete end of the day paperwork.
  • Maintain Sales Goal a month.

Education

High School Diploma -

Cordova High School
Memphis, TN
2018

Medical Coding and Billing -

Carrington College
San Leandro, CA
2017

Bachelor of Arts - Multimedia Communication

Academy of Art University
San Francisco, CA
2015

Skills

  • Customer relations
  • Quality assurance standards
  • Documentation skills
  • Safety procedures
  • Equipment operation
  • Fulfilling orders
  • Loading and unloading procedures
  • Auditing inventory
  • Data Managing
  • Materials accountability
  • Insurance collections
  • Claim review
  • Information inputting
  • Medical coding understanding
  • Submission of medical claims
  • Claims processing
  • Medical billing and collections
  • MS Office
  • Troubleshooting
  • Training & Development
  • Account management
  • Inbound and Outbound Calling
  • Direct sales
  • System implementation

Personal Information

Additional Skills *, People Person *Outgoing personality *Work well with a Team *Muti-Tasker *Camera skills

Additional Information

  • Class of 2009 Athletic Accomplishments 3-time City Championships winner in Memphis in the 100 hurdles, 200 and 400 meter dash Runner up in the 100-meter hurdles in Tn State track met in 2007 6 times All American since 2010

Certification

  • Association for Project Management (APM)

Timeline

Server/Main Bartender

Curfew
06.2023 - Current

Legal Operation Associate

Google Operation Center
03.2022 - Current

Senior Member Service Specialist(Remote)

Prime Therapeutics LLC
11.2019 - 03.2022

Fleet Coordinator(Shift Lead)

Bird Rides
07.2018 - 09.2019

Sales Consultant

Carmax Inc
11.2017 - 07.2018

Distribution Specialist

Alta Bates Medical
09.2016 - 06.2017

Massage Envy - Front Desk Receptionist

08.2016 - 11.2016

Store Operator

Google Express
08.2015 - 08.2016

Sales Associate

Avis Budget Group Inc.
01.2015 - 06.2015

High School Diploma -

Cordova High School

Medical Coding and Billing -

Carrington College

Bachelor of Arts - Multimedia Communication

Academy of Art University

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Dinesha Bean