Summary
Overview
Work History
Education
Skills
Timeline
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DINESHA OPARAH

Chula Vista,CA

Summary

Compassionate Case Manager experienced in case management, substance abuse and mental health treatment field. Offering excellent counseling, rapport building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and committed to helping patients. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

25
25
years of professional experience

Work History

Case Manager

Oakland County
10.2018 - 05.2024
  • Scheduled psychiatric appointments and meetings.
  • Complete Community Mental Health/CareLink funding Eligibility Assessment
  • Treatment Planning and Progress Reviews
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Provide direct supervision to assigned clients
  • Complete Individualized Treatment Plan Case Management goals and objectives for each patient
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Program Nurse- LPT/LVN

ESU- San Diego County
06.2015 - 06.2017
  • Assisted with triage of client referral packets, and referrals.
  • Provided nursing care to clients with mental illness, adolescents and adults.
  • Advocated for patients during interdisciplinary meetings, ensuring their needs were met and concerns addressed appropriately.
  • Conducted thorough assessments of patients'' needs, allowing for accurate diagnoses and appropriate treatment plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Program Nurse

Community Research Foundation
11.2015 - 06.2018
  • Interviewed, hired and mentored over 150 new personnel and oversaw all staffing operations.
  • Assist with nurse, LPT/LVN, RN and MFT scheduling
  • Screened candidates, reviewed resumes, and reference checks
  • Assisted the Treatment Team in making appropriate referrals for new clients
  • Prepare new hire packets, training and orientation
  • Verified and assisted clients with applying for Medi-Cal insurance
  • Provided health and medication education.
  • Completed new patient registration and oriented them to program
  • Performed assessments, admissions and discharges.

Case Manager/Clinical Liaison

DMH-Los Angeles County
11.2012 - 06.2015
  • Case management and triage of packets for clients
  • Coordinate placement and referrals for clients acting as liaison for LAC/USC Mental Health and DMH.
  • Completed referrals, interviews and referred linkages, resources to clients
  • Facilitated interviews with providers
  • Completed psychiatric and medical assessments, make referrals for mental health client to the appropriate level of care
  • Counsel client on medication management, explain treatment, processes, and helped them complete paperwork, applications
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Healthcare Recruiter

Tenet Healthcare
05.2003 - 11.2012
  • Screen and interview qualified candidates
  • Conducted on boarding , orientation, and on-going training
  • Answer and triage calls from caregivers, nurses and clients
  • Built and maintained relationships with industry contacts to gain knowledge and generate referrals and sales leads
  • Assist with staff recruiting, hiring, placement, and scheduling
  • Perform various customer service, HR and administrative support related activities.
  • Worked with healthcare employees to determine specific job qualifications.

HR/Benefits Specialist

US Air Force
03.1999 - 03.2003
  • Provided excellent customer service for members and families, relocation and benefit related questions 
  • Performed general office duties, faxing, filing, data entry and record keeping 
  • Provided counseling and facilitated 1-on-1, and mass informative briefings to military members 
  • Maintained employee benefit files, relocation, promotion or payroll records 
  • Case management of over 50 individuals and families.

Education

Bachelor of Science in Social Science - Social Science, Business Administration

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
ADELPHI, MD

Mental Health/Psychiatric Technology - Psychiatric Technology

MOUNT SAN ANTONIO COLLEGE
WALNUT, CA
2007

Skills

  • Case management
  • Interviewing techniques
  • Interpersonal and written communication
  • Efficiently organized
  • Needs assessment
  • Excellent patient care
  • Client advocacy
  • Strong verbal communication
  • Self-motivated
  • Group Facilitating
  • Level of care evaluation and referral
  • Care coordination
  • Goal setting

Timeline

Case Manager

Oakland County
10.2018 - 05.2024

Program Nurse

Community Research Foundation
11.2015 - 06.2018

Program Nurse- LPT/LVN

ESU- San Diego County
06.2015 - 06.2017

Case Manager/Clinical Liaison

DMH-Los Angeles County
11.2012 - 06.2015

Healthcare Recruiter

Tenet Healthcare
05.2003 - 11.2012

HR/Benefits Specialist

US Air Force
03.1999 - 03.2003

Bachelor of Science in Social Science - Social Science, Business Administration

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

Mental Health/Psychiatric Technology - Psychiatric Technology

MOUNT SAN ANTONIO COLLEGE

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