Dineta Rawls
Greensboro,NC
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
23
23
years of professional experience
Work History
Phone Room Operator
Eagle Gastroenterology
01.2018 - 08.2023
- Under the general supervision of the Director of Operations, courteously and efficiently receives telephone calls; documents messages and routes calls as appropriate
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Completes other clerical work as assigned
- Operates multi-line telephone, documents messages and routes calls
- Communicates by paging physicians for all hospitals or physician calls
- Courteously receives calls from referring physician offices for patient referral; (take over care completed) and schedules appointments for patient’s initial office visit in a timely manner
- Obtains all pertinent patient demographic and insurance information and enters into the practice management system
- Reminds referring physician’s office or patient to bring all relevant patient medical records, x-rays and scans for new referrals for the physician’s review if not included with referring faxed documents
- Mails patient information forms to new patients and also informs patient’s to arrive 15 minutes prior to appointment if they have not received a new patient information packet.
Medical Receptionist
Central Carolina Obstetrics and Gynecology
06.2009 - 01.2018
- Greeting patients in a professional and friendly manner
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Registering patients according to established protocols
- Assisting patients to complete all necessary forms and documentation
- Ensuring patient information is accurate including billing information
- Informing patients of medical office procedures and policies
- Managing patient records
- Answering incoming calls and handling or redirecting inquiries
- Scheduling patient appointments
- Collecting co-pays and payments from patients
- Safeguarding patient privacy and confidentiality.
Customer Service Representative
Claire’s
06.2000 - 06.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
- Work with other relevant internal teams
- Document customer interactions
Education
High School Diploma -
Dudley High School
Greensboro, NCSkills
- Microsoft Office
- Microsoft Word
- Excel
- Medical Billing
- Medical Records
- Insurance Verification
- Call Follow-Up
- Safety Training
- Athena Health
- Epic
Timeline
Phone Room Operator
Eagle Gastroenterology
01.2018 - 08.2023
Medical Receptionist
Central Carolina Obstetrics and Gynecology
06.2009 - 01.2018
Customer Service Representative
Claire’s
06.2000 - 06.2009
High School Diploma -
Dudley High School
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