Dinetra Simpson
Hyattsville,MD
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills and flexible approach to resolving daily issues.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
LaSalle Network
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Secretary
Georgetown University Hospital
06.2007 - 01.2019
- Answered 75+ inbound calls per day and directed to designated individuals or departments.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input customer's information into electronic systems.
- Addressed customer service inquiries quickly and accurately.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Front Desk Secretary
Washington Nursing Facility
10.2000 - 06.2007
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Identified and corrected data entry errors to prevent duplication across systems.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education
Bachelor of Business Administration -
Strayer University
Washington, DCAssociate of Arts -
Strayer University
Washington, DC09.2022
GED -
Prince George's Community College
Upper Marlboro, MD2017
Skills
- Computer Savvy
- Problem-solving
- Database management
- Office staff leadership
- Data organization
- Spreadsheet development
- Documenting patient information
- Prioritizing patients
- Advanced MS Office Suite knowledge
- Database entry
- Insurance eligibility verification
- Administrative support
- Clerical support
- High-energy attitude
- Database Management
- Customer Service
- Office Administration
- Report Writing
- Multi-Line Phone Systems
Accomplishments
- Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. - Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. - Patient Assistance
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments. - Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Timeline
Customer Service Representative
LaSalle Network
08.2024 - Current
Secretary
Georgetown University Hospital
06.2007 - 01.2019
Front Desk Secretary
Washington Nursing Facility
10.2000 - 06.2007
Associate of Arts -
Strayer University
GED -
Prince George's Community College
Bachelor of Business Administration -
Strayer University
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