Dinetta Scott

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Kept abreast of new company products and services to effectively answer questions and resolve complaints.
• Supervised 50 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention

• Gathered information, prepared reports, and drafted correspondence related to cases.
• Supported audit procedures to check all procedures, processes and work standards.
• Wrote reports outlining safety issues and potential correction options.
• Escorted inspectors and answered questions about facility operations.
• Responded to any emergencies as instructed and with utmost efficiency.
• Inspected facilities for adherence to fire, hazard and safety guidelines.
• Conducted safety audits and investigated plant quality issues.
• Aligned work processes with bodily mechanics to improve job function which reduced workplace repetitive movement injuries by 45%

• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Helped customers by carrying oversized parcels inside residences.
• Updated routes based on weather and road conditions in real time to decrease delivery times by 50%.
• Worked flexible hours; night, weekend, and holiday shifts.
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• Audited and corrected discrepancies in inventory numbers.
• Completed physical inventory counts each month.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Completed daily cycle counts to maintain accuracy of records.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Unloaded shipments, reviewed merchandise and tracked paperwork.
• Used equipment like forklifts and pallet jacks to move inventory.
• Kept merchandise moving smoothly and accurately from stockroom to sales floor.
• Received, sorted and processed damaged goods with vendors or manufacturers.
• Input data in SAP to create updated status reports for quick reference of project progress and deadlines.
• Requisitioned materials to restock inventory and obtain goods for Installation production.
• Saved $10000 by implementing cost-saving initiatives that addressed long-standing problems

• Worked with other departmental staff to answer questions and resolve problems.
• Maintained and verified accuracy of records and generated miscellaneous reports.
• Coordinated meetings and events for internal and external groups.
• Scheduled appointments and meetings for director and 10-member team.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Completed physical inventory counts each month.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Maintained inventory count, tracked usage and documented variances.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Completed daily cycle counts to maintain accuracy of records.
• Used equipment like forklifts and pallet jacks to move inventory.
• Completed scheduled audits with efficient and accurate approach
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
• Scheduled deliveries of installation materials by specified time to begin production on time
• Completed stock inventories to identify and address issues negatively impacting controls
• Managed supply inventories while conducting monthly audits and rotating stock to protect product quality
• Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs
• Requisitioned materials to restock inventory and obtain goods for Installation production
• Kept up-to-date on store, shelf and order availability of installation products
• Addressed supply problems and developed creative solutions to prevent delays
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Used equipment like forklifts and pallet jacks to move inventory
• Input data in SAP to create updated status reports for quick reference of project progress and deadlines
• Unloaded shipments, reviewed merchandise and tracked paperwork

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Logged call information and solutions provided into internal database.
• Contacted clients to verify account information and maintain accuracy, resulting in 75% increase in client satisfaction

• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Learned other teammates' work tasks to train as backup.
• Prepared salads, soups and sandwiches for customers.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate

In

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Coordinated with ramp agents to verify all freight was placed in correct container.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Managed scheduling and task delegation for 50-member warehouse team.