Dingxing Zhou
Nanjing,China
Summary
Accomplished Field Service Engineer at Philips, adept in relationship building and computer hardware repair. Spearheaded corrective and preventative maintenance for ultrasound medical equipment, significantly enhancing customer satisfaction. Recognized for exceptional service with the Excellent Engineer Award and Top Sales Award, demonstrating unparalleled problem-solving abilities and team collaboration.
Overview
17
17
years of professional experience
Work History
Field Service Engineer
Philips
07.2007 - Current
- For medical equipment, Ultrasound in hospital
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
- Complete CM (corrective Maintenance), PMs(preventative maintenance), FCOs(Field Change Orders), installation and all related tasks
- Sale service contract and service part to hospital
- Make good relationships with the customer
- Excellent Engineer Award
- Top Sales Award in the Philips company
Education
Bachelor - Biomedical Engineering
Southeast University
07.2007
Skills
Relationship Building
Team Collaboration
Computer Skills
Excellent Communication
Problem-solving abilities
Customer Relations
Computer hardware repair
Hobbies and Interests
- Ride Sport Bicycle
- Basketball
- Swimming
- Traveling
- Reading
Timeline
Field Service Engineer
Philips
07.2007 - Current
Bachelor - Biomedical Engineering
Southeast University
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