Dingyu Hu
San Jose,CA
Summary
I am a qualitative user experience researcher with 5+ years of experience, who advocates for problem space research and enjoy telling meaningful stories to facilitate collaboration and creation.
Overview
5
5
years of professional experience
Work History
UX Researcher
Roku. Inc
01.2022 - 03.2023
- Spearheaded the full product cycle research, starting from identifying opportunities to evaluative iterations, resulting in the redesign and strategy guide of the successful Sports Zone launch in November 2022 (currently has 50M active users, offering 7 sports).
- Led multi-phase research with existing and new customers (700+ survey, 40+ interviews) to formulate requirements of a new product; outputs directly impacted product roadmap.
- Collaborated with cross-functional teams to achieve a 28% increase in user satisfaction and forge business partnerships with brands like Nike and Google.
- Established a parallel agile research process for Sports team, increased efficiency 2x.
UX Research Intern
Roku. Inc
05.2021 - 08.2021
- Managed 4 projects simultaneously and delivered results within a 3-month time frame.
- Implemented UserInterview.com and managed 2 vendors for participants recruiting.
- Spearheaded an Ergonomic heat map project to study the hardware remote control, resulting in a redesigned remote for the new 2021 launch.
- Implemented the first foundational multi-phase research for Roku mobile App, establishing the benchmark for future performance and projects.
Research and Ergonomic Intern
Stanford University Environmental Health
01.2021 - 05.2021
- Improved SLAC website usability through heuristic evaluations and interviews with employees, resulting in 25% faster task completion.
- Delivered ergonomic training video to Center for Academic Medicine, resulting in 800 views after 2 weeks.
UX Research Intern
Cisco
05.2020 - 08.2020
- Strategically planned and executed exploratory and evaluative research (concept testing & usability testing) for B2B Webex Calling Tool.
- Completed the research 8 days ahead of schedule, resulting in a 35% increase in task success rate and implementation of 10 research insights by engineer team.
UX Researcher
OSU Byrd Polar and Climate Research Center
08.2017 - 05.2019
- Planned and executed generative and evaluative research on an NSF-funded web-based environmental visualization tool, which was adopted by 3 middle schools in Columbus, OH, after 3 rounds of research iterations
- Managed a team of 5 undergraduate students in the planning and execution of usability, interview, and field visits; completed over 600+ research sessions across a 2-year time frame.
Education
Master of Science - Human Factors/Human Computer Interaction
05.2021
Master of Arts - Communication (Media Studies
05.2019
Bachelor of Arts - Communication with Design
05.2017
Skills
- User Interview
- Survey
- Remote Usability Testing
- Diary Study
- Card Sorting
- Heuristic Evaluation
- Persona
- Journey Map
- Competitive Analysis
Additional Information
- AWARDS , The Ohio State University 2-year funded Fellowship for graduate study (2017 – 2019) Dean’s list (2014 – 2019)
- Tools: Dscout, UserInterivew, , Miro, Qualtrics, Zoom, Figma, R, Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
UX Researcher - Roku. Inc
01.2022 - 03.2023
UX Research Intern - Roku. Inc
05.2021 - 08.2021
Research and Ergonomic Intern - Stanford University Environmental Health
01.2021 - 05.2021
UX Research Intern - Cisco
05.2020 - 08.2020
UX Researcher - OSU Byrd Polar and Climate Research Center
08.2017 - 05.2019
San Jose State University - Master of Science, Human Factors/Human Computer Interaction
The Ohio State University - Master of Arts, Communication (Media Studies
The Ohio State University - Bachelor of Arts, Communication with Design