Microsoft Suite
Brandon Nguyen
Support Specialist
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Product Selector
HEB
12.2023 - Current
- Implemented quality control measures throughout the selection process, minimizing 80 percent of damaged or incorrect items being shipped out to customers.
- Assisted in reducing stock discrepancies through consistent monitoring and regular inventory audits.
- Evaluated supplier performance regularly to guarantee the procurement of high-quality products at competitive prices.
- Coordinated with sales representatives to verify the availability of requested items for customers seeking specific products or special orders.
Product Associate
Helfman Dodge Chrysler Jeep
02.2023 - 10.2023
- Drove continuous improvement initiatives within the department by fostering a culture of innovation and collaboration among team members.
- Evaluated competitor offerings to identify potential gaps in the market that could be exploited for our products'' advantage.
- Managed a diverse portfolio of products, skillfully balancing competing priorities to meet deadlines and deliver results.
- Mentored junior team members, providing guidance and support to foster growth and development within the organization.
Manager
Smoothie King
03.2020 - 02.2023
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Business Management
San Jacinto College
Pasadena, TX 05.2021 - 05.2025
Skills
Product categorization
Stock replenishment
Warehouse Safety
Pricing Strategies
Quality Control
Ticket management
Support Ticket System Management
Websites
Software
Operating Systems
Spreadsheets
Project Management
Timeline
Product Selector
HEB
12.2023 - Current
Product Associate
Helfman Dodge Chrysler Jeep
02.2023 - 10.2023
Associate of Arts - Business Management
San Jacinto College
05.2021 - 05.2025
Manager
Smoothie King
03.2020 - 02.2023