Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
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Brandon Nguyen

Support Specialist
Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Product Selector

HEB
12.2023 - Current
  • Implemented quality control measures throughout the selection process, minimizing 80 percent of damaged or incorrect items being shipped out to customers.
  • Assisted in reducing stock discrepancies through consistent monitoring and regular inventory audits.
  • Evaluated supplier performance regularly to guarantee the procurement of high-quality products at competitive prices.
  • Coordinated with sales representatives to verify the availability of requested items for customers seeking specific products or special orders.

Product Associate

Helfman Dodge Chrysler Jeep
02.2023 - 10.2023
  • Drove continuous improvement initiatives within the department by fostering a culture of innovation and collaboration among team members.
  • Evaluated competitor offerings to identify potential gaps in the market that could be exploited for our products'' advantage.
  • Managed a diverse portfolio of products, skillfully balancing competing priorities to meet deadlines and deliver results.
  • Mentored junior team members, providing guidance and support to foster growth and development within the organization.

Manager

Smoothie King
03.2020 - 02.2023
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate of Arts - Business Management

San Jacinto College
Pasadena, TX
05.2021 - 05.2025

Skills

Product categorization

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Websites

Software

Microsoft Suite

Operating Systems

Spreadsheets

Project Management

Timeline

Product Selector

HEB
12.2023 - Current

Product Associate

Helfman Dodge Chrysler Jeep
02.2023 - 10.2023

Associate of Arts - Business Management

San Jacinto College
05.2021 - 05.2025

Manager

Smoothie King
03.2020 - 02.2023

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Brandon NguyenSupport Specialist