DINIA COLLINS
Columbus,GA
Summary
To obtain a position with a progressive organization that will utilize my bi-lingual skills, leadership ability, assertiveness, eagerness to work and willingness to work hard.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Animal Control
Columbus
06.2021 - Current
- Routes complaints and requests for information to the appropriate personnel or agency
- Aids regarding animal control and other codes and ordinances; provides information regarding policies, guidelines, and procedures
- Manages and assigns work distribution of incoming calls for Animal Control Officers; relays complaint information to officers; provides information concerning nature and location of complaint, owner or licensing information, and complaint history
- Formats and types of letters; maintains logs and files of all complaints; establishes and maintains files for spay/neuter adoptions from Animal Resource Center; opens and sorts of mail
- Performs data entry and on-line inquiries for officers; performs data entry of service requests, court summons, and rabies certificates
- Dispatches calls and maintains dispatch logs; determines call priority; monitors status of all officers in the field
- Sells animal permits, guard dog collars, hobby kennel permits, and dangerous dog kits; makes daily deposits
- Performs special assignments and projects as assigned
- Greets the general public
- Answers questions in accordance with department policies
- Performs other related duties as assigned.
Citizens Police Complaint Office
City of Indianapolis
Indianapolis
11.2016 - 10.2020
- Retrieve Voicemail, Email messages from previous day
- Log the Voicemail Calls on the Call Log online
- Fill out daily
- Route callers to correct department, take the complaints over the phone, or make arrangements for complainants to come into file complaint.
- Fill in the information as calls are received
- Front office intake is primarily responsible
- Interview complainants who need to file a Formal Complaint
- Transcribe oral statement using Word doc template
- Give compiled Formal complaint case packet to Director for assignment of allegations and review of case entry in IA Pro
- After return of packet from Director, enter Formal complaint case into IA Pro (separate set of instructions with screen shots)
- Track progress of Formal Complaints by Professional Standards Division in Internal Affairs Pro
- 45-90-135 days after filing
- Notify Director of overdue Formal complaint cases
- Post-CPCB meeting, Enter Disposition of Allegations on Excel tracking sheet In IA Pro Add hearing to each involved officer, indicate whether endorsed or continued If case was endorsed by Board, on Status tab, enter final finding and date of meeting
- Generate letters of findings to complainant and to officer(s) Mail letters to complainants and email letters to officers
- Ordering supplies and equipment
- Interaction with IMPD and other Law enforcement agencies.
Addison creek Apartments
Indianapolis
10.2014 - 06.2016
- Run property and staff in case of manager absence Enter resident’s rents daily and depositing them to the bank Run daily and monthly income reports Send letters to delinquent resident’s accounts Assist in resident’s issues Performed move ins and move outs File for evictions on delinquent accounts Follow up on court proceedings and meet debtors for payment Arrangements or proceed with garnishments
- Send letters to debtors Make reports of incomes Pick court checks and make bank deposit daily.
JW Marriott Indy
Indianapolis
02.2014 - 04.2014
- Supervised quality of the rooms Dispatched help to housekeepers when needed Overview housemen and performance Overview all keys of the entire hotel after housekeeper were done Update thru the day the managers of the employee’s performance Answered calls and make calls Manage the radios and pager Keep everybody updated of their daily duties and rooms needed as well as make sure they were completed by the end of the day and in a good quality manner
Creekwood Apartments
Indianapolis
07.2006 - 11.2012
- Run property and office in case of manager absence Over viewing of Leases and contracts for leasing Agents Leasing Apartments homes Marketing Customer Service Filing Quick Books 2009 Residential Yardi Enter residents’ rents into System (518 unit’s apartments) Manage all report for Manager Daily/ monthly Income (Rent, Fees) Move ins Move outs Vacancy Housing Agency Trustees Assistance
Gove Associates Inc.
Indianapolis
12.2000 - 09.2005
- Accounts Payable, Office Duties Customer Service Office events organization Notary Public Answering of the phones Faxing, coping and typing of documents Alphabetical Filing Some marketing
RACSA
San Jose, CR
11.1996 - 07.1997
- Internet, Customer Service
Education
ESL -
Vincennes University
Vincennes, IN04.1996
High School -
Liceo De Costa Rica
San José, CR12.1994
Skills
- Fluently speak and write Spanish
- Fluently speak and write English
- Speak partial French
- Speak partial Creole
- Typing skill 70 words per minute
- Most computer programs knowledge (Microsoft office)
- Yardi
- Rent Roll
Skills - Certificates
- Fluently speak and write Spanish
- Fluently speak and write English
- Speak partial French
- Speak partial Creole
- Typing skill 70 words per minute
- Most computer programs knowledge (Microsoft office)
- Yardi
- Rent Roll
- Video Examinations for the police investigator
- Investigations Interviews
- Excel courses (basic & Intermedia)
- GBI Security Awareness Training
- FEMA (Introduction to the National Incident Management System)
- Communicating Effectively and Professionally with the LGBTI Offenders
References
Lori White, IFD Director of Human Resources, 317-459-9369
Certification
- Video Examinations for the police investigator
- Investigations Interviews
- Excel courses (basic & Intermedia)
- GBI Security Awareness Training
- FEMA (Introduction to the National Incident Management System)
- Communicating Effectively and Professionally with the LGBTI Offenders
Languages
English
Professional
Spanish
Professional
French
Elementary
References
References available upon request.
Timeline
Animal Control
06.2021 - Current
Citizens Police Complaint Office
City of Indianapolis
11.2016 - 10.2020
Addison creek Apartments
10.2014 - 06.2016
JW Marriott Indy
02.2014 - 04.2014
Creekwood Apartments
07.2006 - 11.2012
Gove Associates Inc.
12.2000 - 09.2005
RACSA
11.1996 - 07.1997
ESL -
Vincennes University
High School -
Liceo De Costa Rica