Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diniah Wallace

Jamaica

Summary

Dynamic professional with a proven track record at GMAC Commercial Finance, excelling in customer service and team leadership. Adept at implementing training programs and enhancing operational efficiency, I prioritize conflict resolution and document management to drive success. Recognized for improving service standards and fostering a culture of continuous improvement.

Overview

26
26
years of professional experience

Work History

Supervisory Staff Administrator

479th Chemical Battalion
03.2014 - Current
  • Managed administrative processes to enhance operational efficiency within battalion activities.
  • Coordinated training programs and schedules for personnel development and readiness.
  • Implemented document control procedures to ensure compliance with military standards.
  • Developed and maintained databases for tracking equipment and supply inventory.
  • Served as a hiring official for civilians that applied for various positions
  • Managed both DA Civilians (10) and Active Guard Reserves (AGR) (25) personnel for 5 companies assigned to the Battalion total 35 personnel
  • Served as the rater for ten civilian personnel

Assistant Manager- Chain Store

GMAC Commerical Finance
01.1999 - 06.2010
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Participated in the hiring process of new personnel, reviewed resumes, contacted
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

MBA - Business And Finance

Molloy University
Baldwin, NY
05-2013

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Administrative support
  • Decision-making
  • Office management
  • Team building and leadership
  • Personable and approachable
  • Document management
  • Team collaboration
  • Conflict resolution
  • Work Planning and Prioritization
  • Time management

Timeline

Supervisory Staff Administrator

479th Chemical Battalion
03.2014 - Current

Assistant Manager- Chain Store

GMAC Commerical Finance
01.1999 - 06.2010

MBA - Business And Finance

Molloy University

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