Hi, I’m
Diniecc Mingo
Grand Rapids,MI
Summary
Seeks to obtain the full time health care support opportunity with your organization where my extensive skills and passion to administer advocacy will aide in the overall care of the residents. Profile Excellent customer-relations background. Skilled in multi-tasking and resolving customer problems/issues. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and de tail-directed problem solver. Proven ability to work in unison with staff and customer base. Positive attitude able to get along with staff and clients and accept supervision. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
17
years of professional experience
1
Certification
Work History
Appledorn North Holland , MI
Supervisor
07.2024 - Current
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Responded to customer questions regarding products, prices and availability.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Missions point of Nursing & physical rehabilitatioForest Hills, MI
CNA
06.2023 - 06.2024
Job overview
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
SKLD Nursing FacilityGrand Rapids, MI
CNA
11.2020 - 09.2022
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Healthbridge Post-Acute And RehabilitationWyoming, MI
CNA
04.2018 - 05.2020
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Maxim HealthcareGrand Rapids, MI
CNA
01.2015 - 12.2019
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Whispering Woods Retirement VillageGrand Rapids, MI
Resident Assistance
09.2015 - 09.2018
Job overview
- Providing a safe and comfortable living environment for elderly and disabled individuals
- Ensuring that the resident’s needs are met to the best of our ability.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
North Point BankGrand Rapids, MI
11.2014 - 10.2015
Job overview
- Provided excellent customer service to the public
- Book keeping and balancing of books
- Correcting mistakes on ledgers
- Calling in on past due mortgage loans.
Charter Communication Walker, MI
Sales support
11.2013 - 11.2014
Job overview
- Provided excellent customer service to the public by connecting cable TV, internet, and telephone service
- Collected payments and set up new accounts
- Ensured that all customer concerns were met.
Fore Front dermatologyGrand Rapids, MI
Receptionist
08.2011 - 09.2012
Job overview
- Provided communication between patients, nurses, and doctors
- Typed, scheduled, filed documents
- Faxed and scanned documents.
Home Watch Care GiversKalamazoo, MI
Care Giver & Companion
10.2011 - 07.2012
Job overview
- Assisting elderly and disabled individuals with daily activities; bathing, cooking shopping, doctor visits, and medication reminders
- Providing clients with the option to stay in the comfort of their home while receiving the best care possible.
Choice HotelsGrand Rapids, MI
Receptionist /Auditor
04.2008 - 12.2010
Job overview
- Provided professional and friendly customer service
- Balanced account ledger nightly and weekly according to accounting specifications
- Processed all payment types such as room charges cash, checks, debit, or credit
- Processed all check-outs including resolving any late and disputed charges
- Counted bank at the beginning and end of shift
- Coordinated with housekeeping to keep track of readiness of rooms for check-ins
- Communicated parking procedures to guest/visitors while maintaining and promoting hospitality at all times.
Wee Love ChildcareKalamazoo, MI
Receptionist
05.2009 - 09.2010
Job overview
- Handled confidential correspondence and reports for the Director of the Childcare agency
- Answered calls for professors and the Director of the Childcare
- Keyboarded technical reports, pay roll, and payments due
- Greeted visitors and parents
- Right at home in home & care assistance
Education
Cornerstone UniversityGrand Rapids, MI
Associate Degree from Business Management
2014
Grand Rapids Community CollegeGrand Rapids, MI
CNA from Health Administration
11-2011
Skills
- Nutrition and Diet
- Linen Replacements
- Observation Documentation
- Vital Signs Collection
- Feeding Assistance
- Surgical Preparation
- Bedsore Prevention
- Emotional and Social Support
- Staff discipline
- Attention to detail
- Team building
- Goal oriented
- [Software] experience
- Relationship building
- Industrial hygiene
- Waste reduction
- Analytical thinking
- Public speaking
- Inventory control
- Verbal and written communication
- Customer service
- Performance management
- Policy enforcement
- Expectation setting
- Safety protocols
- Quality control
- Task delegation
Certification
- CNA - Certified Nurse Assistant
Timeline
Supervisor
Appledorn North
07.2024 - Current
CNA
Missions point of Nursing & physical rehabilitatio
06.2023 - 06.2024
CNA
SKLD Nursing Facility
11.2020 - 09.2022
CNA
Healthbridge Post-Acute And Rehabilitation
04.2018 - 05.2020
Resident Assistance
Whispering Woods Retirement Village
09.2015 - 09.2018
CNA
Maxim Healthcare
01.2015 - 12.2019
North Point Bank
11.2014 - 10.2015
Sales support
Charter Communication Walker
11.2013 - 11.2014
Care Giver & Companion
Home Watch Care Givers
10.2011 - 07.2012
Receptionist
Fore Front dermatology
08.2011 - 09.2012
Receptionist
Wee Love Childcare
05.2009 - 09.2010
Receptionist /Auditor
Choice Hotels
04.2008 - 12.2010
Cornerstone University
Associate Degree from Business Management
Grand Rapids Community College
CNA from Health Administration
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