Dinis Malonga
Summary
Dedicated housekeeper with a proven track record at Shadyside Hospital, enhancing cleanliness and guest satisfaction through meticulous attention to detail and effective waste disposal. Skilled in carpet cleaning and fostering a collaborative team environment, I consistently exceed cleanliness standards, contributing to a welcoming atmosphere and positive patient experiences.
Overview
9
9
years of professional experience
Work History
Housekeeper
Shadyside Hospital
08.2023 - Current
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned elevators, glass, and planters in public areas.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Operated electronic backpack vacuums and floor sweepers.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Documented and reported necessary facility and building repairs observed.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
Housekeeper
Fontaine Santé
06.2018 - 07.2023
Pct
Manoir Saint Patrice
11.2020 - 10.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Implemented infection control protocols, contributing to safer hospital environment.
- Collected and documented patient information to aid in accurate medical record keeping.
- Assisted nursing staff with medical procedures to support patient care plans.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Supported patients' daily living activities, improving their hospital stay experience.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Fostered clean and hygienic environment, reducing risk of infections.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to [Type] patients in hospital facility.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Housekeeper
Roy Ltd
03.2018 - 10.2020
Housekeeper
Shadysideinn
01.2017 - 01.2018
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Handled requests for extra linens, toiletries and other supplies.
- Hang, cleaned and rehung draperies to maintain freshness.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Associate of Science - IT
CCAC
Pittsburgh, PAHigh School Diploma -
Ana Paola
Angola Republic11-2014
Skills
- Housekeeping
- Residential cleaning
- Carpet cleaning
- Waste disposal
- custodian
- school cleaning
- university cleaning
- restaurant cleaning
- church cleaning
Timeline
Housekeeper
Shadyside Hospital
08.2023 - Current
Pct
Manoir Saint Patrice
11.2020 - 10.2022
Housekeeper
Fontaine Santé
06.2018 - 07.2023
Housekeeper
Roy Ltd
03.2018 - 10.2020
Housekeeper
Shadysideinn
01.2017 - 01.2018
Associate of Science - IT
CCAC
High School Diploma -
Ana Paola