Dinisha Hendricks
Rocky Mount,NC
Summary
Experienced Customer Service and Warehouse professional with over six years in fast-paced environments, specializing in client relations, sales, and efficient order fulfillment. Skilled in cash handling, delivery driving, and team collaboration. Seeking a full-time role to leverage strong communication, organizational, and multitasking abilities in customer service or warehouse operations. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spark Driver
Walmart Spark Driver
01.2022 - Current
- Delivered orders to customers using the Walmart app, ensuring timely and accurate service
- Managed flexible work hours by clocking in and out as needed to meet delivery demand
- Provided excellent customer service during deliveries, addressing questions and concerns
- Maintained a clean and organized vehicle to ensure safe and efficient deliveries
- Communicated with customers to confirm order details and resolve delivery issues
- Followed all safety and traffic regulations while making deliveries
- Utilized mobile technology to track and complete orders efficiently
Insurance Agent Trainee
Direct Auto Insurance Company
10.2024 - 12.2024
- Completed insurance trainee program to prepare for insurance licensing
- Collected payments from customers in-store and over the phone
- Assisted customers with questions about insurance products and services
Cashier/Customer Service
Walmart
12.2023 - 06.2024
- Operated cash register and processed customer transactions accurately
- Provided customer service and answered questions about store policies
- Maintained up-to-date knowledge of payments, returns, and exchanges
- Prevented store losses by using attention to detail and integrity
- Cross-trained and provided back-up for other customer service representatives
Customer Service Representative
HSS Inc.
12.2021 - 12.2022
- Managed in-person and telephone complaints and requests from more than 100 customers daily
- Performed regular assessments of customer complaints and suggested improvements
- Helped improve customer satisfaction and retention by [placeholder for percentage]%
- Met or exceeded customer satisfaction goals each month
Warehouse Selector
McLane Company
08.2021 - 11.2021
- Scanned totes and located items using an RF scanner for customer deliveries
- Packed items accurately and efficiently for shipment
- Maintained organization and cleanliness in the warehouse
Customer Service
Burger King
04.2021 - 05.2021
- Provided front counter service, taking food and beverage orders from customers
- Prepared requested items and worked with team members to ensure timely service
- Maintained cleanliness and organization at the service counter
Customer Service
Boddie-Noell Enterprises, Inc. (Hardees)
01.2021 - 02.2021
- Provided front counter service, taking food and beverage orders from customers
- Prepared requested items and worked with team members to ensure timely service
- Maintained cleanliness and organization at the service counter
Customer Service
KFC
03.2020 - 05.2020
- Greeted customers and assisted with food preparation and orders
- Handled customer complaints and resolved issues quickly
- Managed monetary transactions and kept the front area clean and stocked
Customer Service
Mosaic Red Hat Group (Arby's)
03.2019 - 01.2020
- Greeted customers and collected payments at the front counter
- Answered customer inquiries and accepted returns
- Counted money in the cash drawer and ensured accuracy
Education
High School Diploma -
Tarriver Academy
06.2021
Skills
- Professional phone voice
- Packaging and shipping (Less than 1 year)
- Cashier (3 years)
- Sales Associate, Fast Worker, Quick learner, Customer Service, Multitasking, Positive Attitude, Communication Skills, Team Work, Warehouse Scanner operations (3 years)
- Front desk
- Hospitality management
- RF Scanner
- Computer skills
- Typing
- Public speaking
- Hospitality
- Data entry
- Office experience (Less than 1 year)
- Warehouse experience (1 year)
- Sales support
- Microsoft Word
- Retail math
- Relationship management
- Cash handling
- Communication skills
- Guest services
- Packaging (1 year)
- Active listening
- Phone etiquette
- Windows (Less than 1 year)
- Basic math
- Organizational skills
- Negotiation
- Cash register operation (Less than 1 year)
- Delivery driver experience (1 year)
- Computer literacy
- Shipping & Receiving
- Microsoft Excel
- Customer service
- Microsoft Office (Less than 1 year)
- Cash register (3 years)
- Time management
- Retail sales
- Sales management
- English
- Sales
- Math
- Guest relations
- 10 key typing
Certification
- Driver's License
- January 2022 to January 2030
Timeline
Insurance Agent Trainee
Direct Auto Insurance Company
10.2024 - 12.2024
Cashier/Customer Service
Walmart
12.2023 - 06.2024
Spark Driver
Walmart Spark Driver
01.2022 - Current
Customer Service Representative
HSS Inc.
12.2021 - 12.2022
Warehouse Selector
McLane Company
08.2021 - 11.2021
Customer Service
Burger King
04.2021 - 05.2021
Customer Service
Boddie-Noell Enterprises, Inc. (Hardees)
01.2021 - 02.2021
Customer Service
KFC
03.2020 - 05.2020
Customer Service
Mosaic Red Hat Group (Arby's)
03.2019 - 01.2020
High School Diploma -
Tarriver Academy