Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dinitra Bia

Tucson,AZ

Summary

Dynamic and results-driven professional committed to delivering exceptional service to patients and customers. Eager to leverage extensive knowledge and skills in a Customer Service Representative or Healthcare role, consistently striving for optimal outcomes through empathy, accuracy, and professionalism. Highly organized and adept at multitasking in fast-paced environments, maintaining composure under pressure while prioritizing client needs. Dependable team player dedicated to building rapport and enhancing the overall experience for those served.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operating Room Assistant

Tucson Medical Center
04.2025 - 07.2025
  • Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
  • Ensured proper handling of specimens through accurate labeling, documentation, and transportation to labs for analysis.
  • Upheld strict standards of infection control through consistent adherence to protocols related to sterilization, handling of contaminated materials, and hand hygiene practices.
  • Effectively communicated with colleagues and patients, ensuring clear understanding of tasks and expectations.
  • Maintained operating room's inventory of products and replenished stock, when needed.
  • Provide supplies to each team during surgery that were needed unexpectedly by the Surgeons.
  • Assist Dr's and Nurses with safe and proper moving techniques after surgery.


CUSTOMER SERVICE REPRESENTITIVE/ ROAD TESTER

AZDOT MOTOR VEHICLE DEPARTMENT EAST/Accurate Placement
05.2023 - 10.2024
  • Responsible for customers driving portion test for their driver license.
  • Vehicle inspection for safety. Verify the tester & vehicle were up to all city, state, and county requirements.
  • Daily logging of paperwork such as: Inspection sheet, the score sheet, the scripted overview of how the test will be given and scored.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Floater / Receiving Warehouse Worker

HomeGoods Distribution Center
02.2021 - 09.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Increased accuracy of inventory records through meticulous documentation.
  • Keep smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Assembled pallets and crates for secure transportation of materials.
  • Used equipment such as box cutters, shrink-wrap guns and pallet. jacks.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Head Cashier

Dollar Tree
03.2020 - 02.2021
  • Cross-trained additional employees and adapting workflows to meet current needs.
  • Operated POS systems to process payments, verify pricing, and monitor stock levels.
  • Maintained appearance of checkout area, directing cashiers through restocking and shelf resets.
  • Resolved customer complaints tactfully and completely.
  • Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
  • Answered incoming telephone calls to provide information and answer questions.
  • Assisted customers or junior cashiers with returns and price overrides.
  • Delivered superior customer service and answered questions regarding product locations, pricing, and promotions.
  • Kept department efficient by properly managing schedules, assignments, and breaks.
  • Verified product prices and promotional signage to resolve discrepancies.

Retention Customer Service Representative

VXI Global Solutions
06.2017 - 01.2018
  • Handled customer inquiries, billing questions, payments, and service requests.
  • Explained promotions and special offers to customers.
  • Documented, researched, and resolved customer service issues.
  • Managed customer calls efficiently in a fast-paced call center environment.
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging payment plans.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Sold products to customers during routine service calls using strong cross-selling abilities.

Education

GED - General Studies

TCAP
Tucson, AZ
12.2002

Certificate - Practical Nursing: Nursing

Pima Community College/ Center for Training & Development
Tucson, AZ
07.2003

Skills

  • Basic PC skills
  • Task prioritization
  • Multitasking efficiency
  • Room turnover
  • Time management capabilities
  • Medical documentation
  • Infection control protocols
  • Waste disposal
  • Patient positioning
  • Medical terminology
  • Oxygen supplies
  • Specimen transportation

Certification

  • - April 2025
  • Basic Life Saving/ BLS Training , Red Cross - April 2025
  • Fingerprint Clearnce

Timeline

Operating Room Assistant

Tucson Medical Center
04.2025 - 07.2025

CUSTOMER SERVICE REPRESENTITIVE/ ROAD TESTER

AZDOT MOTOR VEHICLE DEPARTMENT EAST/Accurate Placement
05.2023 - 10.2024

Floater / Receiving Warehouse Worker

HomeGoods Distribution Center
02.2021 - 09.2021

Head Cashier

Dollar Tree
03.2020 - 02.2021

Retention Customer Service Representative

VXI Global Solutions
06.2017 - 01.2018

Certificate - Practical Nursing: Nursing

Pima Community College/ Center for Training & Development

GED - General Studies

TCAP

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